The future of customer engagement is based on a customer-centric approach, built on a messaging infrastructure, open and integrated, enabling AI-guided proactive engagement across the customer journey.

Effortless

For Your Customer

Optimal Customer Experience

75% of consumers now prefer to engage with brands over private messaging channels instead of traditional channels.

For Your Business

Zero Agent Downtime

The asynchronous nature of messaging allows agents to get up to speed quickly and handle numerous conversations at once to help optimize their time.

Convenient

For Your Customer

Real-time and Asynchronous

Consumers get help on their terms, switching between real-time and non-real time dialog depending on the situation with a persistent end-to-end experience.

For Your Business

In-channel Case Resolution

Allow your brand to shine by quickly solving issues in-channel, with a system that analyzes, prioritizes and routes customers to the most appropriate agent.

Personal

For Your Customer

One-to-One Service

Customers can go away and continue the conversation later at their convenience, returning to the same conversation thread and the same agent.

For Your Business

Rich Conversational Context

Social profiles provide identity that can easily link an inquiry to a customer record, while messaging threads help provide agents with context and intent.

Automated

For Your Customer

Quicker Response, Faster Resolution

Optimization for common inquiries results in quicker response times and faster time to resolution for customers, ultimately driving higher customer satisfaction.

For Your Business

Combine Bot/Agent-assisted Service

Conversocial Bots allow brands to address a broader set of issues effortlessly, focusing human agents on cases where they are needed most.