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Why Conversocial?
We help brands break free of the CX/Cost Equation

What customers want, and what companies want are often two different things. Do you prioritize: happier customers or increased efficiency? Luckily, messaging channels and automation solve the CX/Cost Equation meaning you no longer need to choose between the two, delivering:



Happier Customers

Be responsive to customers on their channel of choice, delivering a persistent, effortless, end-to-end experiences via messaging channels.



Increased Efficiency

Seamlessly address more customer inquiries with a faster time to resolution and lower cost to serve thanks to the adaptive automation.

Delivering simple customer experiences over messaging channels, powered by automation, is your brand’s disruptive competitive advantage

For Your Customer
For Your Business


For Your Customer
Optimal Customer Experience
75% of consumers now prefer to engage with brands over private messaging channels instead of traditional channels.
For Your Business
Zero Agent Downtime
The asynchronous nature of messaging allows agents to get up to speed quickly and handle numerous conversations at once to help optimize their time.


For Your Customer
Real-time and Asynchronous
Consumers get help on their terms, switching between real-time and non-real time dialog depending on the situation with a persistent end-to-end experience.
For Your Business
In-channel Case Resolution
Allow your brand to shine by quickly solving issues in-channel, with a system that analyzes, prioritizes and routes customers to the most appropriate agent.


For Your Customer
One-to-One Service
Customers can go away and continue the conversation later at their convenience, returning to the same conversation thread and the same agent.
For Your Business
Rich Conversational Context
Social profiles provide identity that can easily link an inquiry to a customer record, while messaging threads help provide agents with context and intent.


For Your Customer
Quicker Response, Faster Resolution
Optimization for common inquiries results in quicker response times and faster time to resolution for customers, ultimately driving higher customer satisfaction.
For Your Business
PurposeBuilt (1)
Combine Bot/Agent-assisted Service
Conversocial Bots allow brands to address a broader set of issues effortlessly, focusing human agents on cases where they are needed most.

of conversations handled via a bot without needing intervention by a human agent.

Find out how

increase in CSAT response rate over messaging channels with an average score of 4.3/5.

Find out how


The Modern Customer Experience Platform built for Messaging Channels


Learn how you can make customer experience your competitive differentiator.

Request a Demo