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Why Conversocial?
We help brands break free of the CX/Cost Equation

What customers want, and what companies want are often two different things. Do you prioritize: happier customers or increased efficiency? Luckily, messaging and automation solve the CX/Cost Equation meaning you no longer need to chose between the two, delivering:

 

happier-customers

Happier Customers

Be responsive to customers on their channel of choice, delivering a persistent, effortless, end-to-end service experience via messaging channels.

 

increased-efficiency

Increased Efficiency

Seamlessly address more customer inquiries with a faster time to resolution and lower cost to serve thanks to the adaptive automation.

Customer service over messaging channels, powered by automation, is your brand’s disruptive competitive advantage
For Your Customer
For Your Business

Effortless

For Your Customer
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Optimal Customer Experience
75% of consumers now prefer to engage with brands over private messaging channels instead of traditional channels.
For Your Business
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Zero Agent Downtime
The asynchronous nature of messaging allows agents to get up to speed quickly and handle numerous conversations at once to help optimize their time.

Convenient

For Your Customer
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Real-time and Asynchronous
Consumers get help on their terms, switching between real-time and non-real time dialog depending on the situation with a persistent end-to-end experience.
For Your Business
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In-channel Case Resolution
Allow your brand to shine by quickly solving issues in-channel, with a system that analyzes, prioritizes and routes customers to the most appropriate agent.

Personal

For Your Customer
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One-to-One Service
Customers can go away and continue the conversation later at their convenience, returning to the same conversation thread and the same agent.
For Your Business
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Rich Conversational Context
Social profiles provide identity that can easily link an inquiry to a customer record, while messaging threads help provide agents with context and intent.

Automated

For Your Customer
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Quicker Response, Faster Resolution
Optimization for common inquiries results in quicker response times and faster time to resolution for customers, ultimately driving higher customer satisfaction.
For Your Business
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Combine Bot/Agent-assisted Service
Conversocial Bots allow brands to address a broader set of issues effortlessly, focusing human agents on cases where they are needed most.
15%

of conversations handled via a bot without needing intervention by a human agent.

Find out how
35%

increase in CSAT response rate over messaging channels with an average score of 4.3/5.

Find out how

 

Conversocial: The Customer Service Platform

built for Messaging Channels

 

Learn how you can make customer service your competitive differentiator.

Request a Demo