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Why Conversocial?
We're on a journey to transform
Customer Engagement.

Join Us!

Our Conversational CX platform allows brands to transform their
customer relationship management to a two-way proactive engagement engine.

We achieve this through four key pillars:

Messaging

Engage with your customers on channels that are persistent, asynchronous, identifiable, and built for automation.

Open Architecture

Open architecture to allow a flow of structured and unstructured data and informed decision making.

AI Guided Actions

Leveraging AI for routing, next best action, proactive notifications and self-service.

Single Customer Entity

Focus on the customer across the customer journey - a single identity across channels.

The future of customer engagement is based on a customer-centric approach, built on a messaging infrastructure, open and integrated, enabling AI-guided proactive engagement across the customer journey.

Deliver Conversational Customer Experiences that are:
For Your Customer
For Your Business

Effortless

For Your Customer
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Optimal Customer Experience
75% of consumers now prefer to engage with brands over private messaging channels instead of traditional channels.
For Your Business
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Zero Agent Downtime
The asynchronous nature of messaging allows agents to get up to speed quickly and handle numerous conversations at once to help optimize their time.

Convenient

For Your Customer
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Real-time and Asynchronous
Consumers get help on their terms, switching between real-time and non-real time dialog depending on the situation with a persistent end-to-end experience.
For Your Business
InChannel
In-channel Case Resolution
Allow your brand to shine by quickly solving issues in-channel, with a system that analyzes, prioritizes and routes customers to the most appropriate agent.

Personal

For Your Customer
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One-to-One Service
Customers can go away and continue the conversation later at their convenience, returning to the same conversation thread and the same agent.
For Your Business
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Rich Conversational Context
Social profiles provide identity that can easily link an inquiry to a customer record, while messaging threads help provide agents with context and intent.

Automated

For Your Customer
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Quicker Response, Faster Resolution
Optimization for common inquiries results in quicker response times and faster time to resolution for customers, ultimately driving higher customer satisfaction.
For Your Business
PurposeBuilt (1)
Combine Bot/Agent-assisted Service
Conversocial Bots allow brands to address a broader set of issues effortlessly, focusing human agents on cases where they are needed most.
15%

of conversations handled via a bot without needing intervention by a human agent.

Find out how
35%

increase in CSAT response rate over messaging channels with an average score of 4.3/5.

Find out how

Get more no-nonsense best practices & insight to help shape your customer experience operation.

Conversocial | Conversations w/ Conversocial ft Cathy Pearl

View the recording of The Compassionate Conversational Experience ft Cathy Pearl, Head of Conversation Design Outreach at Google

Read more

Conversocial | The State of Customer Experience Trends Report 2020

Get a comprehensive overview of how consumers communicate, or at least want to communicate, with your brand in this new messaging and automation era.

Read more