<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=822753331186041&amp;ev=PageView&amp;noscript=1">

Social CX Report: Unlocking Value with Effortless Social Customer Service

Why it's critical for consumers to be empowered to interact with brands with ease.

7-SocialCXReport-Cvr3Page

What’s inside

In today’s on-demand society it's critical for social customer engagement to be effortless, enabling consumers to interact with ease, and at scale. Read the report to:

  • Understand why 48.2% of customers prefer social vs. legacy channels for service

  • Learn why social is going private, with 50.3% of respondents preferring private channels to public

  • Discover the untapped cost-savings of Social Customer Care 

 

7-SocialCXReport-WhatsInside
BRANDS FEATURED IN THIS REPORT
Forrester-Logo.svg

“43.3% of respondents agree that resolving customer service issues over social media or messaging platforms requires less effort than conventional methods.”

1500 respondents in the US

Google Surveys Publisher Network

More from the Social Messaging experts

This Week: How COVID has Changed Contact Centers and Facebook's Big Move to Ecommerce

In this week's Conversation Round-up, Ido takes a look a the lasting effect of COVID-19 on contact centers and some of Facebook's big industry moves

Read more

Introducing The State of Customer Experience 2020 Report

Customers have gone digital, ditching traditional channels and moving to messaging. This is the new normal.

Read more

SMS vs Messaging: 4 Reasons Why Messaging is the Future

Our SVP of Marketing, Shane Mac, explains why SMS is redundant and why messaging platforms are the perfect channel for brands to deliver rich customer experiences.

Read more