Social CX Report: Unlocking Value with Effortless Social Customer Service
Why it's critical for consumers to be empowered to interact with brands with ease.

Why it's critical for consumers to be empowered to interact with brands with ease.
In today’s on-demand society it's critical for social customer engagement to be effortless, enabling consumers to interact with ease, and at scale. Read the report to:
Understand why 48.2% of customers prefer social vs. legacy channels for service
Learn why social is going private, with 50.3% of respondents preferring private channels to public
Discover the untapped cost-savings of Social Customer Care
“43.3% of respondents agree that resolving customer service issues over social media or messaging platforms requires less effort than conventional methods.”
1500 respondents in the US
Google Surveys Publisher Network
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