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Social CX Report: Unlocking Value with Effortless Social Customer Service

Why it's critical for consumers to be empowered to interact with brands with ease.


What’s inside

In today’s on-demand society it's critical for social customer engagement to be effortless, enabling consumers to interact with ease, and at scale. Read the report to:

  • Understand why 48.2% of customers prefer social vs. legacy channels for service

  • Learn why social is going private, with 50.3% of respondents preferring private channels to public

  • Discover the untapped cost-savings of Social Customer Care 



“43.3% of respondents agree that resolving customer service issues over social media or messaging platforms requires less effort than conventional methods.”

1500 respondents in the US

Google Surveys Publisher Network

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