<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=822753331186041&amp;ev=PageView&amp;noscript=1">

Social CX Report: Unlocking Value with Effortless Social Customer Service

Why it's critical for consumers to be empowered to interact with brands with ease.

7-SocialCXReport-Cvr3Page

What’s inside

In today’s on-demand society it's critical for social customer engagement to be effortless, enabling consumers to interact with ease, and at scale. Read the report to:

  • Understand why 48.2% of customers prefer social vs. legacy channels for service

  • Learn why social is going private, with 50.3% of respondents preferring private channels to public

  • Discover the untapped cost-savings of Social Customer Care 

 

7-SocialCXReport-WhatsInside
BRANDS FEATURED IN THIS REPORT
Forrester-Logo.svg
“43.3% of respondents agree that resolving customer service issues over social media or messaging platforms requires less effort than conventional methods.”

1500 respondents in the US

Google Surveys Publisher Network

More from the Social Messaging experts

Welcome to the Rise of the Bullshit Proof Consumer

With new social messaging channels opening up for business (including Whatsapp and Apple Business Chat) and the rapid development of artificial intelligence, it’s becoming easier and easier to provide an effortless customer service experience without needing to just spend more money on agents.

Read more

8 Non-Obvious Uses For Chatbots

Chatbots may have been over-hyped at first, but as artificial intelligence improves, their usefulness as a support tool has grown increasingly clear.

Read more

Introducing the 6th Definitive Guide to Customer Service in the Era of Social Messaging

The latest in Conversocial's series of comprehensive annual analysis of your customers' digital care expectations. Our 2019 Definitive Guide will help you prepare for the Era of Social Messaging with practical advice, industry best practices and corporate know-how.

Read more