<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=822753331186041&amp;ev=PageView&amp;noscript=1">

The State of Social Customer Service Report

Our State of Social Customer Service report shows insights about a new breed of social, mobile consumers, what they prefer and what is still frustrating.

10-StateOfSocialCustSrvc-Cvr3Page

What’s inside

Conversocial conducted a survey to define the key trends impacting the current state of digital, social customer service. Download this report to find out: 

  • Why customers prefer social messaging over the call center

  • How millenials pave the way to Social Customer Service

  • Why high-earners want service on social

 

10-StateOfSocialCustSrvc-WhatsInside
BRANDS FEATURED IN THIS REPORT
80percent Gartner_logo.svg
“Customers are increasingly turning to social channels for care because of how easy it is to use – so shifting care volume from high e ort channels like phone or email towards social care will have a substantial positive impact on loyalty.”

Joshua March

CEO, Conversocial

More from the Social Messaging experts

Introducing The State of Digital Customer Experience Report 2019

With changing consumer expectations and technological advancements propelling us into a digital world, how are brands meant to keep up to deliver the most friction-free customer experience? The State of Digital Customer Experience Report 2019 is here to help...

Read more

7 Customer Experience Truths in 2019

A new year is upon us, and that means it’s time to take a good, hard look at what worked, what didn’t, and what to expect in the near future of customer experience. Beyond the top statistics and trends, here are seven of our past predictions that proven true.

Read more

Watch out for Apple Business Chat

Apple Business Chat is about to take the digital customer service landscape by storm. This is why it matters.

Read more