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The State of Social Customer Service Report

Our State of Social Customer Service report shows insights about a new breed of social, mobile consumers, what they prefer and what is still frustrating.

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What’s inside

Conversocial conducted a survey to define the key trends impacting the current state of digital, social customer service. Download this report to find out: 

  • Why customers prefer social messaging over the call center

  • How millenials pave the way to Social Customer Service

  • Why high-earners want service on social

 

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BRANDS FEATURED IN THIS REPORT
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“Customers are increasingly turning to social channels for care because of how easy it is to use – so shifting care volume from high e ort channels like phone or email towards social care will have a substantial positive impact on loyalty.”

Joshua March

CEO, Conversocial

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