The State of Social Customer Service Report
Our State of Social Customer Service report shows insights about a new breed of social, mobile consumers, what they prefer and what is still frustrating.
What’s inside
Conversocial conducted a survey to define the key trends impacting the current state of digital, social customer service. Download this report to find out:
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Why customers prefer social messaging over the call center
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How millenials pave the way to Social Customer Service
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Why high-earners want service on social
BRANDS FEATURED IN THIS REPORT
“Customers are increasingly turning to social channels for care because of how easy it is to use – so shifting care volume from high e ort channels like phone or email towards social care will have a substantial positive impact on loyalty.”
Joshua March
CEO, Conversocial
