The State of Digital Customer Experience Report 2019

Now in its third iteration, our "State of Digital Customer Experience" report analyses the changing customer preferences and behaviors that will impact your brand’s service offering. It is here to provide a comprehensive overview of how consumers interact, or at least want to interact, with your brand in this new digital world. It lays out best practices and recommendations to ensure your brand is driving profitable, effortless and lasting relationships in the era of messaging and automation.

Read the Report

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What’s inside?

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Learn the 6 customer experience truths for 2019 that will impact your CX strategy
Know how, and why, customers of 2019 have higher customer experience expectations than that of 2018
Understand what your company should prioritize in 2019 to stay ahead of customer expectations
Gain insight from Conversocial CEO & Founder, Joshua March, on the growth of Machine Learning

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BRANDS FEATURED IN THIS REPORT

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“In 2019 and beyond, it’s no longer an option for brands not to invest in their customer care functions. With so many options for the consumer of today, extending efficient and quick experiences to your customer base is imperative. Forward thinking brands who innovate and harness emerging technology such as automation, bots and voice, in line with platform changes and capabilities, will win the race for the digitally empowered customer.”

Ido Hacohen

CEO, Conversocial

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