Now in its third iteration, our "State of Digital Customer Experience" report analyses the changing customer preferences and behaviors that will impact your brand’s service offering. It is here to provide a comprehensive overview of how consumers
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Learn the 6 customer experience truths for 2019 that will impact your CX strategy
Know how, and why, customers of 2019 have higher customer experience expectations than that of 2018
Understand what your company should prioritize in 2019 to stay ahead of customer expectations
“In 2019 and beyond, it’s no longer an option for brands not to invest in their customer care functions. With so many options for the consumer of today, extending efficient and quick experiences to your customer base is imperative. Forward thinking brands who innovate and harness emerging technology such as automation, bots and voice, in line with platform changes and capabilities, will win the race for the digitally empowered customer.”
Ido Hacohen
CEO, Conversocial
We’ve seen many brands hide their messaging capabilities within their app rather than integrating with popular private messaging channels such as iMessage, WhatsApp and Messenger.
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The days of SMS are over. It's time for brands to move to messaging.
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The concept of website-less customer experience is perhaps a bit far off for most brands, but it could be the future.
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