Now in its third iteration, our "State of Digital Customer Experience" report analyses the changing customer preferences and behaviors that will impact your brand’s service offering. It is here to provide a comprehensive overview of how consumers
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Learn the 6 customer experience truths for 2019 that will impact your CX strategy
Know how, and why, customers of 2019 have higher customer experience expectations than that of 2018
Understand what your company should prioritize in 2019 to stay ahead of customer expectations
“In 2019 and beyond, it’s no longer an option for brands not to invest in their customer care functions. With so many options for the consumer of today, extending efficient and quick experiences to your customer base is imperative. Forward thinking brands who innovate and harness emerging technology such as automation, bots and voice, in line with platform changes and capabilities, will win the race for the digitally empowered customer.”
Joshua March
CEO, Conversocial
Despite their long-standing reputation as cost centers, customer service teams can now drive a lower cost to serve if treated right. In the age of the customer, every touchpoint is an opportunity to build brand reputation and generate customer stickiness.
Read moreWhen it comes to chatbots, we know that most brands are in favor of them, but how do consumers feel?
Read moreAs customer support chatbots rise in popularity several thought leaders have risen to guide the conversation. These are our top 9.
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