Now in its third iteration, our "State of Digital Customer Experience" report analyses the changing customer preferences and behaviors that will impact your brand’s service offering. It is here to provide a comprehensive overview of how consumers
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Learn the 6 customer experience truths for 2019 that will impact your CX strategy
Know how, and why, customers of 2019 have higher customer experience expectations than that of 2018
Understand what your company should prioritize in 2019 to stay ahead of customer expectations
“In 2019 and beyond, it’s no longer an option for brands not to invest in their customer care functions. With so many options for the consumer of today, extending efficient and quick experiences to your customer base is imperative. Forward thinking brands who innovate and harness emerging technology such as automation, bots and voice, in line with platform changes and capabilities, will win the race for the digitally empowered customer.”
Joshua March
CEO, Conversocial
Today, established financial brands are beset by upstart competitors offering simple alternatives to throngs of young consumers who don’t share their parents’ affinities for big marble columns. This is the new experience economy, and it comes with an entirely new set of rules.
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We hardly need to tell you that in today’s day and age, technology plays a huge part in our everyday lives. Just consider how many hours you and your peers spend on smartphones, in front of computers, or interacting with touchless interfaces...
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With changing consumer expectations and technological advancements propelling us into a digital world, how are brands meant to keep up to deliver the most friction-free customer experience? The State of Digital Customer Experience Report 2019 is here to help...
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