Our report analyzes the changing customer preferences and behaviors that will impact your brand. The goal was to provide a comprehensive overview of how consumers communicate — or at least want to communicate — with your brand and allow you to benchmark where your corporate peers are focusing their efforts and budgets.
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2020 data analysis from Conversocial Insights
Consumer and brand trends that will impact your business
Best practices for designing for Conversational CX
Agent Assist allows brands to create a two-way handover between agents and automated bots to create seamless CX when customers get in touch.Read more
In this week's round-up, Ido looks at the privacy measures in Apple's new iOS update and what it means for the future of customer acquisition.Read more
Conversocial's Notify tool sends proactive messages and can be utilized by brands to turn private messaging channels into performance marketing platforms.Read more