Our report analyzes the changing customer preferences and behaviors that will impact your brand. The goal was to provide a comprehensive overview of how consumers communicate — or at least want to communicate — with your brand and allow you to benchmark where your corporate peers are focusing their efforts and budgets.
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2020 data analysis from Conversocial Insights
Consumer and brand trends that will impact your business
Best practices for designing for Conversational CX
Modern consumers want a more simple, personalized and convenient experience from their banks, introducing conversational CX can help address all of their needs.Read more
Conversocial CEO Ido speaks at the Virtual Customer Experience Conference discussing the 5 tips to build a bot that will boost your brand's CXRead more
Conversocial's CX Playbook offers real-world use cases brands can introduce that will engage consumers on private messaging channels across the customer lifecycle.Read more