The State of CX
Trends Report 2021

Our report analyzes the changing customer preferences and behaviors that will impact your brand. The goal was to provide a comprehensive overview of how consumers communicate — or at least want to communicate — with your brand and allow you to benchmark where your corporate peers are focusing their efforts and budgets.
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2020 data analysis from Conversocial Insights
Consumer and brand trends that will impact your business
Best practices for designing for Conversational CX
Learn how Apple Business Chat can benefit your brand and customers with its all-in-one platform for a complete customer experience.
Read moreFive of the key stats from Conversocial's State of CX Trends 2021 report.
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