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The State of CX
Trends Report 2021

StateOfCX2021

What’s inside

Our report analyzes the changing customer preferences and behaviors that will impact your brand. The goal was to provide a comprehensive overview of how consumers communicate — or at least want to communicate — with your brand and allow you to benchmark where your corporate peers are focusing their efforts and budgets.

Get your copy to learn:

  • 2020 data analysis from Conversocial Insights

  • Consumer and brand trends that will impact your business

  • Best practices for designing for Conversational CX

 

StateOfCX2021

Get more no-nonsense best practices & insight to help shape your customer service operation!

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Why Finserv Brands Need Conversational CX to Engage Their Customers

Modern consumers want a more simple, personalized and convenient experience from their banks, introducing conversational CX can help address all of their needs.

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Automated but not Robotic: 5 Bot Building Tips for Customer Happiness

Automated but not Robotic: 5 Bot Building Tips for Customer Happiness

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Introducing: The Conversocial CX Playbook for Private Messaging Channels

Introducing: The Conversocial CX Playbook for Private Messaging Channels

Conversocial's CX Playbook offers real-world use cases brands can introduce that will engage consumers on private messaging channels across the customer lifecycle.

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