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The State of CX
Trends Report 2021

StateOfCX2021

What’s inside

Our report analyzes the changing customer preferences and behaviors that will impact your brand. The goal was to provide a comprehensive overview of how consumers communicate — or at least want to communicate — with your brand and allow you to benchmark where your corporate peers are focusing their efforts and budgets.

Get your copy to learn:

  • 2020 data analysis from Conversocial Insights

  • Consumer and brand trends that will impact your business

  • Best practices for designing for Conversational CX

 

StateOfCX2021

Get more no-nonsense best practices & insight to help shape your customer service operation!

How Apple Business Chat Can Boost Your CX

How Apple Business Chat Can Boost Your CX

Learn how Apple Business Chat can benefit your brand and customers with its all-in-one platform for a complete customer experience.

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5 Key Stats from Conversocial's State of CX Trends 2021

5 Key Stats from Conversocial's State of CX Trends 2021

Five of the key stats from Conversocial's State of CX Trends 2021 report.

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Customer Acquisition Using Facebook Messenger, Instagram and WhatsApp

Customer Acquisition Using Facebook Messenger, Instagram and WhatsApp

Private messaging channels are for more than just customer service and should be at the heart of every brand's customer acquisition strategy.

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