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The State of Customer Experience Trends Report 2020


What’s inside

Our report analyzes the changing customer preferences and behaviors that will impact your brand. It is here to provide a comprehensive overview of how consumers communicate, or at least want to communicate, with your brand in this new messaging era.

Get your copy to learn:

  • The metrics of moving to messaging

  • The three trends that will impact your business

  • Best practices in designing for Conversational CX


“The first few months of 2020 have redefined every aspect of consumer-facing businesses. Within that time period, Conversocial has handled an increase of over 100% in private messaging channel volume alone. Customers have gone digital, ditching traditional channels and moving to messaging. This is the new normal.”

Ido Bornstein-HaCohen

CEO, Conversocial

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