Our “Definitive Guide to Customer Service” is an industry renowned publication. From planning through execution and measurement, it will help your business harness the power of social messaging as a scalable and measurable operation.
Our 2019 Definitive Guide will help you prepare for the Era of Social M
Understand the future of customer service in a digital world
Operationalize social messaging customer service
Drive a lower cost to serve and improve the CX experience
“With new social messaging channels opening up for business (including WhatsApp and Apple Business Chat) and the rapid development of artificial intelligence, it’s becoming easier and easier to provide an effortless customer service experience without needing to spend more money on agents. Consumers have changed - now it’s time for customer service to catch up. ”
Joshua March
CEO, Conversocial
This week, I'm sharing a note we sent to the Conversocial team about COVID-19 and what we're doing across the company.
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Due to COVID-19, brands are receiving inbound messages in unprecedented volumes. Here's how we used data and analytics to solve their customer experience issues.
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We looked hard at ways we can help other businesses during these challenging times and here's what we are doing to help...
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