Our “Definitive Guide to Customer Service” is an industry renowned publication. From planning through execution and measurement, it will help your business harness the power of social messaging as a scalable and measurable operation.
Our 2019 Definitive Guide will help you prepare for the Era of Social M
Understand the future of customer service in a digital world
Operationalize social messaging customer service
Drive a lower cost to serve and improve the CX experience
“With new social messaging channels opening up for business (including WhatsApp and Apple Business Chat) and the rapid development of artificial intelligence, it’s becoming easier and easier to provide an effortless customer service experience without needing to spend more money on agents. Consumers have changed - now it’s time for customer service to catch up. ”
Joshua March
CEO, Conversocial
In this week's Conversation Round-up, Ido takes a look a the lasting effect of COVID-19 on contact centers and some of Facebook's big industry moves
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Customers have gone digital, ditching traditional channels and moving to messaging. This is the new normal.
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Our SVP of Marketing, Shane Mac, explains why SMS is redundant and why messaging platforms are the perfect channel for brands to deliver rich customer experiences.
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