Our “Definitive Guide to Customer Service” is an industry renowned publication. From planning through execution and measurement, it will help your business harness the power of social messaging as a scalable and measurable operation.
Our 2019 Definitive Guide will help you prepare for the Era of Social M
Understand the future of customer service in a digital world
Operationalize social messaging customer service
Drive a lower cost to serve and improve the CX experience
“With new social messaging channels opening up for business (including WhatsApp and Apple Business Chat) and the rapid development of artificial intelligence, it’s becoming easier and easier to provide an effortless customer service experience without needing to spend more money on agents. Consumers have changed - now it’s time for customer service to catch up. ”
Joshua March
CEO, Conversocial
With the dawn of automation, it is easy for businesses to get excited about the possibilities that bots bring. But what bot is best for your brand?
Read moreThe way we communicate online has changed dramatically in the past few years. After decades of sharing, people now prefer to keep conversations private.
Read moreIn part 2 of this blog series, we continue to dive into the roundup from this year's F8.
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