Our “Definitive Guide to Customer Service” is an industry renowned publication. From planning through execution and measurement, it will help your business harness the power of social messaging as a scalable and measurable operation.
Our 2019 Definitive Guide will help you prepare for the Era of Social M
Understand the future of customer service in a digital world
Operationalize social messaging customer service
Drive a lower cost to serve and improve the CX experience
“With new social messaging channels opening up for business (including WhatsApp and Apple Business Chat) and the rapid development of artificial intelligence, it’s becoming easier and easier to provide an effortless customer service experience without needing to spend more money on agents. Consumers have changed - now it’s time for customer service to catch up. ”
Joshua March
CEO, Conversocial
Customer experience executives will no longer be forced to choose between great customer experience and lowest cost-to-serve. But brands will only break the CX Equation if...
Read more
Moving forwards into 2019, as customer expectations continue to climb, the success of a brand will ultimately mean navigating the complex customer-centric marketplace! But how will the customer service industry shape up in 2019? And are you ready to keep up with these changes?
Read more
It’s no longer enough for a brand to just advertise through smart speakers – companies need to be a real-time resource for their audience through audio platforms as well.
Read more