Our “Definitive Guide to Customer Service” is an industry renowned publication. From planning through execution and measurement, it will help your business harness the power of social messaging as a scalable and measurable operation.
Our 2019 Definitive Guide will help you prepare for the Era of Social M
Understand the future of customer service in a digital world
Operationalize social messaging customer service
Drive a lower cost to serve and improve the CX experience
“With new social messaging channels opening up for business (including WhatsApp and Apple Business Chat) and the rapid development of artificial intelligence, it’s becoming easier and easier to provide an effortless customer service experience without needing to spend more money on agents. Consumers have changed - now it’s time for customer service to catch up. ”
Joshua March
CEO, Conversocial
Our CEO Ido discusses the 6 trends he believes will shape the evolution of customer messaging in 2020.
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In this week's Conversation Round-up, Ido announces the release of Message Autocomplete, the latest feature to hit the Conversocial Agent Workspace
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Chatbots have a key role to play in modern customer service. But what do your customers think of them and in what scenarios are they most suitable?
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