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The Definitive Guide
to Customer Service
in the Era of Messaging & Automation for the Airline Industry

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What’s inside

Our Definitive Guide will help your airline prepare for the Era of Messaging & Automation with practical advice, industry best practices and corporate know-how. Get your copy to:

  • Understand the future of customer service for the airline industry

  • How to build the business case for messaging customer service

  • The 5 key trends driving your customers' purchasing decisions 

 

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The Airline Definitive Guide
BRANDS FEATURED IN THIS REPORT
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“The future standard of airline customer service is about channel depth, not breadth. Being a jack of all trades, master of none, just doesn’t cut it. It’s all about giving your passengers the dedicated first-class service they deserve within select messaging channels of their choice. Forward-thinking airlines now must embrace messaging as an efficient and scalable customer service channel if they are to succeed in this way.”

Ido Bornstein-HaCohen

CEO, Conversocial

Get more no-nonsense best practices & insight to help shape your customer service operation!

Why Private Messaging Apps are Better For Engaging with Customers Than Your Own App

We’ve seen many brands hide their messaging capabilities within their app rather than integrating with popular private messaging channels such as iMessage, WhatsApp and Messenger.

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Why Messaging is Better Than SMS

The days of SMS are over. It's time for brands to move to messaging.

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Could Messaging Replace Your Website?

The concept of website-less customer experience is perhaps a bit far off for most brands, but it could be the future.

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