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The Definitive Guide
to Customer Service
in the Era of Messaging & Automation for the Airline Industry

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What’s inside

Our Definitive Guide will help your airline prepare for the Era of Messaging & Automation with practical advice, industry best practices and corporate know-how. Get your copy to:

  • Understand the future of customer service for the airline industry

  • How to build the business case for messaging customer service

  • The 5 key trends driving your customers' purchasing decisions 

 

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The Airline Definitive Guide
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“The future standard of airline customer service is about channel depth, not breadth. Being a jack of all trades, master of none, just doesn’t cut it. It’s all about giving your passengers the dedicated first-class service they deserve within select messaging channels of their choice. Forward-thinking airlines now must embrace messaging as an efficient and scalable customer service channel if they are to succeed in this way.”

Ido Bornstein-HaCohen

CEO, Conversocial

Get more no-nonsense best practices & insight to help shape your customer service operation!

6 Messaging Trends to Watch Out for in 2020

Our CEO Ido discusses the 6 trends he believes will shape the evolution of customer messaging in 2020.

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This Week: 120 AI Predictions, Gen Z and Messaging

In this week's Conversation Round-up, Ido announces the release of Message Autocomplete, the latest feature to hit the Conversocial Agent Workspace

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Do Customers Mind Chatting with a Chatbot?

Chatbots have a key role to play in modern customer service. But what do your customers think of them and in what scenarios are they most suitable?

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