The Definitive Guide
to Customer Service
in the Era of Messaging & Automation for the Airline Industry

Our Definitive Guide will help your airline prepare for the Era of M
Understand the future of customer service for the airline industry
How to build the business case for messaging customer service
The 5 key trends driving your customers' purchasing decisions
“The future standard of airline customer service is about channel depth, not breadth. Being a jack of all trades, master of none, just doesn’t cut it. It’s all about giving your passengers the dedicated first-class service they deserve within select messaging channels of their choice. Forward-thinking airlines now must embrace messaging as an efficient and scalable customer service channel if they are to succeed in this way.”
Ido Bornstein-HaCohen
CEO, Conversocial
We’ve seen many brands hide their messaging capabilities within their app rather than integrating with popular private messaging channels such as iMessage, WhatsApp and Messenger.
Read moreThe days of SMS are over. It's time for brands to move to messaging.
Read moreThe concept of website-less customer experience is perhaps a bit far off for most brands, but it could be the future.
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