<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=822753331186041&amp;ev=PageView&amp;noscript=1">

The Definitive Guide
to Customer Service
in the Era of Messaging & Automation

Read the Report
Def19_Pages

What’s inside

Our “Definitive Guide to Customer Service” is an industry renowned publication. From planning, through execution and measurement, it will help your business develop customer service via messaging channels as a scalable and measurable operation. Get your copy to:

  • Understand the future of customer service in a world driven by private messaging apps

  • Learn how to operationalize messaging customer service as a scalable contact center channel

  • The future role that automation will play in customer service delivery

 

Download Now
Tablet_Placement_def19-01
“With new messaging channels opening up for business (including WhatsApp Business and Apple Business Chat) and the rapid development of artificial intelligence, it’s becoming easier and easier to provide an effortless customer service experience without needing to spend more money on agents. Consumers have changed - now it’s time for customer service to catch up. ”

Ido Bornstein-HaCohen

CEO, Conversocial

More from the Social Messaging experts

Introducing the 7th Conversocial Definitive Guide

The latest edition of our Definitive Guide arms you with the tools you need to make messaging your most effective and efficient customer service channel.

Read more

This Week: our new Autocomplete feature and Facebook Pay launch

In this week's Conversation Round-up, Ido announces the release of Message Autocomplete, the latest feature to hit the Conversocial Agent Workspace

Read more

How to Write a Customer Service Job Ad for Agents with Social Smarts

Great customer service happens when you get the right people on your team. Here’s how to write a job description that will attract the right candidates.

Read more