<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=822753331186041&amp;ev=PageView&amp;noscript=1">

The Definitive Guide
to Customer Service
in the Era of Messaging & Automation

Read the Report

Def19_Pages

What’s inside

Our “Definitive Guide to Customer Service” is an industry renowned publication. From planning, through execution and measurement, it will help your business develop customer service via messaging channels as a scalable and measurable operation. Get your copy to:

  • Understand the future of customer service in a world driven by private messaging apps

  • Learn how to operationalize messaging customer service as a scalable contact center channel

  • The future role that automation will play in customer service delivery

 

Download Now

Tablet_Placement_def19-01
“With new messaging channels opening up for business (including WhatsApp Business and Apple Business Chat) and the rapid development of artificial intelligence, it’s becoming easier and easier to provide an effortless customer service experience without needing to spend more money on agents. Consumers have changed - now it’s time for customer service to catch up. ”

Ido Bornstein-HaCohen

CEO, Conversocial

More from the Social Messaging experts

This Week: How COVID has Changed Contact Centers and Facebook's Big Move to Ecommerce

In this week's Conversation Round-up, Ido takes a look a the lasting effect of COVID-19 on contact centers and some of Facebook's big industry moves

Read more

Introducing The State of Customer Experience 2020 Report

Customers have gone digital, ditching traditional channels and moving to messaging. This is the new normal.

Read more

SMS vs Messaging: 4 Reasons Why Messaging is the Future

Our SVP of Marketing, Shane Mac, explains why SMS is redundant and why messaging platforms are the perfect channel for brands to deliver rich customer experiences.

Read more