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The Definitive Guide
to Customer Service
in the Era of Messaging & Automation


What’s inside

Our “Definitive Guide to Customer Service” is an industry renowned publication. From planning, through execution and measurement, it will help your business develop customer service via messaging channels as a scalable and measurable operation. Get your copy to:

  • Understand the future of customer service in a world driven by private messaging apps

  • Learn how to operationalize messaging customer service as a scalable contact center channel

  • The future role that automation will play in customer service delivery


“With new messaging channels opening up for business (including WhatsApp Business and Apple Business Chat) and the rapid development of artificial intelligence, it’s becoming easier and easier to provide an effortless customer service experience without needing to spend more money on agents. Consumers have changed - now it’s time for customer service to catch up. ”

Ido Bornstein-HaCohen

CEO, Conversocial

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Measuring the Effectiveness of Your CX Service Channels

The Service Index gives you a tangible metric to compare your CX service channels (and prove the effectiveness of messaging and automation)

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How Better Chatbots Lead to Better Customer Experience – Conversocial

It's no longer a choice of bots or humans when structuring your customer experience. Customers want both.

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