<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=822753331186041&amp;ev=PageView&amp;noscript=1">

Social Messaging Volume Trends in 2018

How to Scale Digital Customer Service in the Era of Social Messaging

2-SocialVolTrends2018-Cvr3Page-1

What’s inside

With the rise of private Social Messaging channels, and increasing consumer awareness that issues can be resolved faster through these channels, consumers are continuously choosing to use private over public. In this report learn:

  • Why customer care teams today are 10x more likely to resolve customer inquiries via private messaging than they were two years prior
  • How the rise in private messaging communication will impact your digital care strategy
  • Just why conversations using private channels have accelerated to 20x that of conversations using public channels
  • How to scale and future-proof your digital care operation in sync with consumer preferences 

 

2-SocialVolTrends2018-WhatsInside-1
BRANDS FEATURED IN THIS REPORT
gymshark-26 facebook-bw
“With over 4 billion consumers already using Social Messaging apps, ask yourself what you as a business need to be able to manage these conversations at scale. With our help, you too can join the Social Messaging revolution.”

Ido Bornstein-HaCohen

Chief Operating Officer, Conversocial

More from the Social Messaging experts

Part 2: Facebook Doubles Down On Business Messaging at F8

In part 2 of this blog series, we continue to dive into the roundup from this year's F8.

Read more

Facebook Doubles Down On Business Messaging at F8

With F8 wrapped up for this year, the clear message from Zuckerberg is that "the future is private."

Read more

6 Consumer Truths About Chatbots

Chatbots have taken the tech industry by storm. As the hype for both business and recreational chatbots has increased, it can be tough to tell how widely they’re actually used, or what they’re used for.

Read more