How North American Retailers Can Reduce Cancellations by Investing into Messaging Channels for Customer Service

RetailCustomerService

What’s inside

Get your copy to:

  • Learn how can subscription businesses use customer service to increase retention

  • Understand how to use automation to increase scale and decrease effort

  • The 5 key steps to using messaging to increase retention at your business

 

Agent_Workspace 2019-06-1
“Our biggest save tactic is just in educating the customer. We offer a huge amount of value that customers may not be aware of, and so just speaking to customer service agents about all the benefits they can receive makes a massive difference in cancellation rates.”

Caitlin Logan

Director, Customer Experience at FabFitFun

More from the customer service on messaging channels experts

The Digital Holiday Survival Guide - Get Through The Holidays With Happy & Engaged Customers

The Digital Holiday Survival Guide - Get Through The Holidays With Happy & Engaged Customers

A guide that gives your retail brand all the tools needed to thrive in the digital customer engagement realm for this holiday season and beyond into 2022

Read more
What is Conversational Marketing?

What is Conversational Marketing?

Conversational marketing is a new way of approaching customer engagement, where loyalty and long-lasting relationships are the norm for every brand/consumer relationship

Read more
Preparing Your Contact Center for Black Friday

Preparing Your Contact Center for Black Friday

Make sure your contact center is prepared for the Black Friday surge with a blend of agents and bots that combine to create exceptional experiences for your customers.

Read more