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How North American Retailers Can Reduce Cancellations by Investing into Messaging Channels for Customer Service

RetailCustomerService

What’s inside

Get your copy to:

  • Learn how can subscription businesses use customer service to increase retention

  • Understand how to use automation to increase scale and decrease effort

  • The 5 key steps to using messaging to increase retention at your business

 

Agent_Workspace 2019-06-1
“Our biggest save tactic is just in educating the customer. We offer a huge amount of value that customers may not be aware of, and so just speaking to customer service agents about all the benefits they can receive makes a massive difference in cancellation rates.”

Caitlin Logan

Director, Customer Experience at FabFitFun

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