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How are Consumers Reacting to Bot Driven Customer Service?

When it comes to chatbots, we know that most brands are in favor of them, but how do consumers feel?

BotDrivenCustomerService

What’s inside

Get your copy to:

  • Learn your customers' perception of bots in customer service 

  • Understand how to connect with your digital natives

  • Drive a lower cost to serve and improve the CX experience 

 

Bot 2019-07
“Conversocial’s customers have seen the volume of conversations taking place over messaging channels grow by more than 900 percent in the past few years. For brands to continue delivering a great experience to consumers at that kind of scale, automation is required. ”

Ido Bornstein-HaCohen

CEO, Conversocial

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Do Customers Mind Chatting with a Chatbot?

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