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White Paper

Global Wireless Carrier Benchmark Report

A data-driven look at who’s winning and who's lagging at responding to the social, mobile customer.

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Wireless Benchmark Report-cover-3

What’s inside

This report is for wireless executives who are working to enable effortless customer service experiences over social, mobile channels.

Read the benchmark report to learn:

  • Which of the 25 world's largest wireless carriers are the most responsive over social care on Twitter

  • How an effective social customer service strategy can help you see gains of over 200% ROI 

  • How the top wireless providers are managing thousands incoming volumes a day

Brands featured in this report
  • vodafone-17
One Conversocial client, a major UK wireless provider, found that customers scored social care easier to use than voice by 4:1, and easier than email and self-service by 2:1, with “high effort” service interactions making customer 40% more likely to churn. That’s a massive impact on top line revenue.
Conversocial Wireless Carrier Benchmark Data, 2017