This report is for wireless executives who are working to enable effortless customer service experiences over social, mobile channels.
Read the benchmark report to learn:
Which of the 25 world's largest wireless carriers are the most responsive over social care on Twitter
How an effective social customer service strategy can help you see gains of over 200% ROI
How the top wireless providers are managing thousands incoming volumes a day
“One Conversocial client, a major UK wireless provider, found that customers scored social care easier to use than voice by 4:1, and easier than email and self-service by 2:1, with “high effort” service interactions making customer 40% more likely to churn. That’s a massive impact on top line revenue.”