<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=822753331186041&amp;ev=PageView&amp;noscript=1">

The Conversocial Airline Benchmark Report

Flying forward into the future of digital care, this edition of our report looks at who's lagging and who’s exceeding expectations at social customer care in the airline industry.

6-AirlineBenchmarkReport2017-18-Cvr3Page

What’s inside

Read this benchmark report to:

  • Discover how the world's 20 largest airlines rank on Twitter for Social Customer Service

  • Understand the changing expectations of the digital customer and how to meet them

  • Grasp the impact that Bots and AI will have on customer service 

 

 

6-AirlineBenchmarkReport2017-18-WhatsInside
BRANDS FEATURED IN THIS REPORT
icelandairLogo_Navy Alaska-09 Ryanair_logo
“Over a period of 6 months, between March–August 2017, Facebook Messenger volume more than doubled for the three of Conversocial’s airline clients (compared to the previous 6-month period), and Messenger volumes saw a +10% compounded monthly growth rate. During this same period, Conversocial also measured a 50% increase in incoming volumes of Twitter DMs from airline travelers.”

Airline Benchmark Report Survey Data, 2017

Conversocial

More from the Social Messaging experts

Facebook CEO: Encrypted Chat is the Future

The way we communicate online has changed dramatically in the past few years. After decades of sharing, people now prefer to keep conversations private.

Read more

Part 2: Facebook Doubles Down On Business Messaging at F8

In part 2 of this blog series, we continue to dive into the roundup from this year's F8.

Read more

Facebook Doubles Down On Business Messaging at F8

With F8 wrapped up for this year, the clear message from Zuckerberg is that "the future is private."

Read more