<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=822753331186041&amp;ev=PageView&amp;noscript=1">

The Conversocial Airline Benchmark Report

Flying forward into the future of digital care, this edition of our report looks at who's lagging and who’s exceeding expectations at social customer care in the airline industry.

6-AirlineBenchmarkReport2017-18-Cvr3Page

What’s inside

Read this benchmark report to:

  • Discover how the world's 20 largest airlines rank on Twitter for Social Customer Service

  • Understand the changing expectations of the digital customer and how to meet them

  • Grasp the impact that Bots and AI will have on customer service 

 

 

6-AirlineBenchmarkReport2017-18-WhatsInside
BRANDS FEATURED IN THIS REPORT
icelandairLogo_Navy Alaska-09 Ryanair_logo

“Over a period of 6 months, between March–August 2017, Facebook Messenger volume more than doubled for the three of Conversocial’s airline clients (compared to the previous 6-month period), and Messenger volumes saw a +10% compounded monthly growth rate. During this same period, Conversocial also measured a 50% increase in incoming volumes of Twitter DMs from airline travelers.”

Airline Benchmark Report Survey Data, 2017

Conversocial

More from the Social Messaging experts

AI in Sales Podcast - Unifying Humans and Bots for Exceptional Customer Experiences

Ido sits down with Victor Antiono of the AI in Sales podcast to discuss how Conversocial blends humans and bots to deliver exceptional customer experiences

Read more

6 Messaging Trends to Watch Out for in 2020

Our CEO Ido discusses the 6 trends he believes will shape the evolution of customer messaging in 2020.

Read more

This Week: 120 AI Predictions, Gen Z and Messaging

In this week's Conversation Round-up, Ido announces the release of Message Autocomplete, the latest feature to hit the Conversocial Agent Workspace

Read more