<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=822753331186041&amp;ev=PageView&amp;noscript=1">

The Conversocial Airline Benchmark Report

Flying forward into the future of digital care, this edition of our report looks at who's lagging and who’s exceeding expectations at social customer care in the airline industry.

Read the Report
6-AirlineBenchmarkReport2017-18-Cvr3Page

What’s inside

Read this benchmark report to:

  • Discover how the world's 20 largest airlines rank on Twitter for Social Customer Service

  • Understand the changing expectations of the digital customer and how to meet them

  • Grasp the impact that Bots and AI will have on customer service 

 

 

Download Now
6-AirlineBenchmarkReport2017-18-WhatsInside
BRANDS FEATURED IN THIS REPORT
icelandairLogo_Navy Alaska-09 Ryanair_logo
“Over a period of 6 months, between March–August 2017, Facebook Messenger volume more than doubled for the three of Conversocial’s airline clients (compared to the previous 6-month period), and Messenger volumes saw a +10% compounded monthly growth rate. During this same period, Conversocial also measured a 50% increase in incoming volumes of Twitter DMs from airline travelers.”

Airline Benchmark Report Survey Data, 2017

Conversocial

More from the Social Messaging experts

The Move to Messenger: Why a Solely Public CX Strategy is Outdated

How can brands go about providing an innovative customer service to increase the overall CX and help serve customers more efficiently than ever before?

Read more

Brands New Year's Resolution: Break the CX Equation

Customer experience executives will no longer be forced to choose between great customer experience and lowest cost-to-serve. But brands will only break the CX Equation if...

Read more

What Are The Top Customer Service Stats and Trends For 2019

Moving forwards into 2019, as customer expectations continue to climb, the success of a brand will ultimately mean navigating the complex customer-centric marketplace! But how will the customer service industry shape up in 2019? And are you ready to keep up with these changes?

Read more