There has been huge growth in artificial intelligence (AI), bots and automation technologies in recent years, as well as a distinct rise in new messaging channels. This report gauges what customer service executives think of these technologies and how prepared they are to implement them.
“Today’s customer is digitally savvy and expects customer service on their terms, in the moment and effortless. But brands are still forcing customers to archaic channels, making them navigate through seemingly endless automated call menus or wait at their laptops for a live chat agent to respond.”
Our CEO Ido discusses the 6 trends he believes will shape the evolution of customer messaging in 2020.Read more
In this week's Conversation Round-up, Ido announces the release of Message Autocomplete, the latest feature to hit the Conversocial Agent WorkspaceRead more
Chatbots have a key role to play in modern customer service. But what do your customers think of them and in what scenarios are they most suitable?Read more