report
The State of CX Trends Report 2021
Learn how consumers worldwide view conversational customer experiences, AI & bots, and private messaging channels when engaging with brands.
eBooks & Reports
The Definitive Guide to Customer Experience 2021
Truly great CX happens throughout the entire customer lifecycle. Find out how to use messaging channels for providing exceptional experiences across the buyer journey.
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The State of Customer Experience Trends Report 2020
Our report analyzes the changing customer preferences and behaviors that will impact your brand.
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A Retailers' Guide to Messaging and Automation
Our industry e-book shows you how to leverage messaging and automation to deliver exceptional customer experience.
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Adaptive Automation for Brands
This report gauges what customer service executives think of bots & AI and how prepared they are to implement them from within the contact center.
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The Definitive Guide to Customer Experience
From planning, through execution and measurement, this guide will help your business develop customer experience via messaging channels as a scalable and measurable operation.
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The Definitive Guide to Customer Service for the Airline Industry
Prepare for the Era of Messaging & Automation with practical advice, industry best practices and corporate know-how.
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The Social Messaging Advantage
Welcome to the era of social messaging. Get all the answers you need know about Messenger as a disruptive digital customer care opportunity.
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The State of Digital Customer Experience Report 2019
The report lays out best practices and recommendations to ensure your brand is driving profitable, effortless and lasting relationships in era of messaging and automation.
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The Definitive Guide to Customer Service
From planning through execution and measurement our 'Definitive Guide to Customer Service' will help your business harness the power of social messaging as a scalable and measurable operation.
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How are Consumers Reacting to Bot Driven Customer Service
When it comes to chatbots, we know that most brands are in favor of them, but how do consumers feel?
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The State of Social Customer Service Report
How to overcome common social customer care challenges to become a paradigm of effortless, in-the-moment social customer service, at scale.
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The Social Customer Experience Report
Unlocking Value with Effortless Social Customer Service: how to drive effortless social customer engagement and enable consumers to interact with ease, at scale.
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Social Messaging Volume Trends
The rise of private messaging channels is driven by consumer awareness that issues can be resolved more efficiently through private messaging. Learn about this next wave of customer care.
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The ROI of Social Customer Service
The Total Economic Impact (TEI) of Conversocial by Forrester Research provides comprehensive insight on the ROI of social customer care.
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The Conversocial Airline Benchmark Report
Who’s winning, who's lagging and who’s exceeding expectations at social customer care in the airline industry.
Read more“With new messaging channels opening up for business (including WhatsApp Business and Apple Business Chat) and the rapid development of artificial intelligence, it’s becoming easier and easier to provide an effortless customer experiences without needing to spend more money on agents. Consumers have changed - now it’s time for your brand to catch up. ”
Ido Bornstein-HaCohen
CEO, Conversocial
