white paper
The Definitive Guide to Customer Service in the Era of Social Messaging
The latest in Conversocial's series of comprehensive annual analysis of your customers' digital care expectations.
White Papers and Reports
The Social Messaging Advantage
Welcome to the era of social messaging. Get all the answers you need know about Messenger as a disruptive digital customer care opportunity.
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Social Messaging Volume Trends
The rise of private messaging channels is driven by consumer awareness that issues can be resolved more efficiently through private messaging. Learn about this next wave of customer care.
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Customer Experience Trends for 2019
The world’s most successful companies in recent years have placed customer-centricity at the heart of everything they do. Learn their secrets to success.
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The ROI of Social Customer Service
The Total Economic Impact (TEI) of Conversocial by Forrester Research provides comprehensive insight on the ROI of social customer care.
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The State of Digital Customer Care 2018
The report addresses the key consumer behaviors and trends impacting the state of digital customer service in 2018 for your brand.
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The Conversocial Airline Benchmark Report
Who’s winning, who's lagging and who’s exceeding expectations at social customer care in the airline industry.
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Global Wireless Carrier Benchmark Report
Who's winning, and who's lagging on social response to customers in the telecom industry.
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The Definitive Guide to Digital Customer Service
How to overcome common social customer care challenges to become a paradigm of effortless, in-the-moment social customer service, at scale.
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The Social Customer Experience Report
Unlocking Value with Effortless Social Customer Service: how to drive effortless social customer engagement and enable consumers to interact with ease, at scale.
Read more“With new social messaging channels opening up for business (including WhatsApp and Apple Business Chat) and the rapid development of artificial intelligence, it’s becoming easier and easier to provide an effortless customer service experience without needing to spend more money on agents. Consumers have changed - now it’s time for customer service to catch up. ”
Joshua March
CEO, Conversocial
