PLAYBOOK
The Conversocial CX Playbook for Private Messaging Channels
Consumers have reinvented how, where and when they interact with businesses, it's up to the brands to evolve with them.
eBooks & Reports
The State of Customer Experience 2021 Report
The report analyzes the changing customer preferences and behaviors that will impact your brand, providing a comprehensive overview of how consumers communicate.
Get the report
The Definitive Guide to Customer Experience 2021
Truly great CX happens throughout the entire customer lifecycle. Find out how to use messaging channels for providing exceptional experiences across the buyer journey.
Get the eBook
The State of Customer Experience Trends Report 2020
Our report analyzes the changing customer preferences and behaviors that will impact your brand.
Read more
A Retailers' Guide to Messaging and Automation
Our industry e-book shows you how to leverage messaging and automation to deliver exceptional customer experience.
Read more
Adaptive Automation for Brands
This report gauges what customer service executives think of bots & AI and how prepared they are to implement them from within the contact center.
Read more
The Definitive Guide to Customer Experience
From planning, through execution and measurement, this guide will help your business develop customer experience via messaging channels as a scalable and measurable operation.
Read more
The Definitive Guide to Customer Service for the Airline Industry
Prepare for the Era of Messaging & Automation with practical advice, industry best practices and corporate know-how.
Download now
The Social Messaging Advantage
Welcome to the era of social messaging. Get all the answers you need know about Messenger as a disruptive digital customer care opportunity.
Read more
The State of Digital Customer Experience Report 2019
The report lays out best practices and recommendations to ensure your brand is driving profitable, effortless and lasting relationships in era of messaging and automation.
Read more
The Definitive Guide to Customer Service
From planning through execution and measurement our 'Definitive Guide to Customer Service' will help your business harness the power of social messaging as a scalable and measurable operation.
Get my copy
How are Consumers Reacting to Bot Driven Customer Service
When it comes to chatbots, we know that most brands are in favor of them, but how do consumers feel?
Learn more
Social Messaging Volume Trends
The rise of private messaging channels is driven by consumer awareness that issues can be resolved more efficiently through private messaging. Learn about this next wave of customer care.
Read more
The ROI of Social Customer Service
The Total Economic Impact (TEI) of Conversocial by Forrester Research provides comprehensive insight on the ROI of social customer care.
Read more
The Conversocial Airline Benchmark Report
Who’s winning, who's lagging and who’s exceeding expectations at social customer care in the airline industry.
Read more“With new messaging channels opening up for business (including WhatsApp Business and Apple Business Chat) and the rapid development of artificial intelligence, it’s becoming easier and easier to provide an effortless customer experiences without needing to spend more money on agents. Consumers have changed - now it’s time for your brand to catch up. ”
Ido Bornstein-HaCohen
CEO, Conversocial
There’s more where that came from...
BLOG POST
5 Best Practices for Building Customer Relationships With Messaging Channels
Retaining customers is as vital as attracting new ones, brand that use messaging channels for building customer relationships are already ahead of their competitors.
Read more
BLOG POST
This Week: How Facebook's Challengers can Capitalize on Covid-19’s Digital Ad Boom
In this week's Conversation Round-up, Ido looks at how Facebook's smaller rivals can capitalize on the digital shift in consumer habits.
Read more
BLOG POST
15 Most Useful Chatbot Features
Bot popularity is growing but what makes them actually useful to a customer experience strategy?
Read more