Respond and resolve with the digital customer service platform for Social Messaging
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How our forward-thinking customers are tapping the power of social messaging
White Papers & Reports
Insights into social messaging as a digital customer care channel
White Papers & Reports
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Digital Customer Care
The Social Messaging Advantage
Welcome to the era of social messaging. But what does it mean for brands? Our latest white paper gives you all the answers you need know about Messenger as a disruptive digital care opportunity.
White Papers and Reports
Social Messaging Volume Trends in 2018
With the rise of private messaging channels, and increasing consumer awareness that issues can be resolved faster through these channels, consumers are continuously choosing to use private over public.
Customer Experience Trends for 2019
The world’s most successful companies in recent years have been those that have placed customer-centricity at the heart of everything they do, from product design to sales and support.
The State of Digital Customer Care 2018
The report addresses the key consumer behaviors and trends impacting the state of digital customer service in 2018 for your brand.
The Definitive Guide to Social, Digital Customer Service
How to overcome common social customer care challenges to become a paradigm of effortless, in-the-moment social customer service, at scale.
The Conversocial Airline Benchmark Report
Who’s winning, who's lagging and who’s exceeding expectations at social customer care in the airline industry.
Social CX Report: Unlocking Value with Effortless Social Customer Service
In today’s on-demand society it's critical for social customer engagement to be effortless, enabling consumers to interact with ease, and at scale.
Global Wireless Carrier Benchmark Report
Who's winning, and who's lagging on social response to customers.
The ROI of Social Customer Service
Read the Total Economic Impact (TEI) of Conversocial for comprehensive insight on the ROI of social customer service and messaging as a customer care channel.
The State of Social Customer Service Report
The State of Social Customer Service report shows insights about a new breed of social, mobile consumers, what they prefer and what is still frustrating. Learn more.