From planning, through execution and measurement, this guide will help your business develop customer service via messaging channels as a scalable and measurable operation.
Prepare for the Era of Messaging & Automation with practical advice, industry best practices and corporate know-how.
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This report gauges what customer service executives think of bots & AI and how prepared they are to implement them from within the contact center.
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Our “Definitive Guide to Customer Service” is an industry renowned publication. From planning through execution and measurement, it will help your business harness the power of social messaging as a scalable and measurable operation.
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The report lays out best practices and recommendations to ensure your brand is driving profitable, effortless and lasting relationships in era of messaging and automation.
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Welcome to the era of social messaging. Get all the answers you need know about Messenger as a disruptive digital customer care opportunity.
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The rise of private messaging channels is driven by consumer awareness that issues can be resolved more efficiently through private messaging. Learn about this next wave of customer care.
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The world’s most successful companies in recent years have placed customer-centricity at the heart of everything they do. Learn their secrets to success.
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The Total Economic Impact (TEI) of Conversocial by Forrester Research provides comprehensive insight on the ROI of social customer care.
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The report addresses the key consumer behaviors and trends impacting the state of digital customer service in 2018 for your brand.
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Who’s winning, who's lagging and who’s exceeding expectations at social customer care in the airline industry.
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Who's winning, and who's lagging on social response to customers in the telecom industry.
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How to overcome common social customer care challenges to become a paradigm of effortless, in-the-moment social customer service, at scale.
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Unlocking Value with Effortless Social Customer Service: how to drive effortless social customer engagement and enable consumers to interact with ease, at scale.
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When it comes to chatbots, we know that most brands are in favor of them, but how do consumers feel?
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Learn how can subscription businesses use customer service to increase retention.
Read more“With new messaging channels opening up for business (including WhatsApp Business and Apple Business Chat) and the rapid development of artificial intelligence, it’s becoming easier and easier to provide an effortless customer service experience without needing to spend more money on agents. Consumers have changed - now it’s time for customer service to catch up. ”
Ido Bornstein-HaCohen
CEO, Conversocial
