White Paper

The Social Messaging Advantage

Welcome to the era of social messaging. But what does it mean for brands? Our latest white paper gives you all the answers you need know about Messenger as a disruptive digital care opportunity.

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White Papers and Reports

The State of Digital Customer Care 2018

The report addresses the key consumer behaviors and trends impacting the state of digital customer service in 2018 for your brand. Read

The Definitive Guide to Social, Digital Customer Service

How to overcome common social customer care challenges to become a paradigm of effortless, in-the-moment social customer service, at scale. Read

The Conversocial Airline Benchmark Report

Who’s winning, who's lagging and who’s exceeding expectations at social customer care in the airline industry. Read

Social CX Report: Unlocking Value with Effortless Social Customer Service

In today’s on-demand society it's critical for social customer engagement to be effortless, enabling consumers to interact with ease, and at scale. Read

Global Wireless Carrier Benchmark Report

Who's winning, and who's lagging on social response to customers. Read

The ROI of Social Customer Service

Read the Total Economic Impact (TEI) of Conversocial for comprehensive insight on the ROI of social customer service and messaging as a customer care channel. Read

The State of Social Customer Service Report

The State of Social Customer Service report shows insights about a new breed of social, mobile consumers, what they prefer and what is still frustrating. Learn more. Read