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The Definitive Guide to Customer Service in the
Era of Messaging & Automation

From planning, through execution and measurement, this guide will help your business develop customer service via messaging channels as a scalable and measurable operation.

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“With new messaging channels opening up for business (including WhatsApp Business and Apple Business Chat) and the rapid development of artificial intelligence, it’s becoming easier and easier to provide an effortless customer service experience without needing to spend more money on agents. Consumers have changed - now it’s time for customer service to catch up. ”

Ido Bornstein-HaCohen

CEO, Conversocial

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