Our report analyzes the changing customer preferences and behaviors that will impact your brand. It is here to provide a comprehensive overview of how consumers communicate, or at least want to communicate, with your brand in this new messaging era.
From planning, through execution and measurement, this guide will help your business develop customer experience via messaging channels as a scalable and measurable operation.
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Our industry e-book shows you how to leverage messaging and automation to deliver exceptional customer experience.
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This report gauges what customer service executives think of bots & AI and how prepared they are to implement them from within the contact center.
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Prepare for the Era of Messaging & Automation with practical advice, industry best practices and corporate know-how.
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Welcome to the era of social messaging. Get all the answers you need know about Messenger as a disruptive digital customer care opportunity.
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The report lays out best practices and recommendations to ensure your brand is driving profitable, effortless and lasting relationships in era of messaging and automation.
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Our “Definitive Guide to Customer Service” is an industry renowned publication. From planning through execution and measurement, it will help your business harness the power of social messaging as a scalable and measurable operation.
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When it comes to chatbots, we know that most brands are in favor of them, but how do consumers feel?
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How to overcome common social customer care challenges to become a paradigm of effortless, in-the-moment social customer service, at scale.
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Unlocking Value with Effortless Social Customer Service: how to drive effortless social customer engagement and enable consumers to interact with ease, at scale.
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The rise of private messaging channels is driven by consumer awareness that issues can be resolved more efficiently through private messaging. Learn about this next wave of customer care.
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The world’s most successful companies in recent years have placed customer-centricity at the heart of everything they do. Learn their secrets to success.
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The Total Economic Impact (TEI) of Conversocial by Forrester Research provides comprehensive insight on the ROI of social customer care.
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The report addresses the key consumer behaviors and trends impacting the state of digital customer service in 2018 for your brand.
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Who’s winning, who's lagging and who’s exceeding expectations at social customer care in the airline industry.
Read more“With new messaging channels opening up for business (including WhatsApp Business and Apple Business Chat) and the rapid development of artificial intelligence, it’s becoming easier and easier to provide an effortless customer experiences without needing to spend more money on agents. Consumers have changed - now it’s time for your brand to catch up. ”
Ido Bornstein-HaCohen
CEO, Conversocial
