PLAYBOOK

The Conversocial CX Playbook for Private Messaging Channels

Consumers have reinvented how, where and when they interact with businesses, it's up to the brands to evolve with them.

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The Conversocial CX Playbook for Private Messaging Channels

eBooks & Reports

The State of Customer Experience 2021 Report

The State of Customer Experience 2021 Report

The report analyzes the changing customer preferences and behaviors that will impact your brand, providing a comprehensive overview of how consumers communicate.

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The Definitive Guide to Customer Experience 2021

The Definitive Guide to Customer Experience 2021

Truly great CX happens throughout the entire customer lifecycle. Find out how to use messaging channels for providing exceptional experiences across the buyer journey.

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The State of Customer Experience Trends Report 2020

The State of Customer Experience Trends Report 2020

Our report analyzes the changing customer preferences and behaviors that will impact your brand.

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A Retailers' Guide to Messaging and Automation

A Retailers' Guide to Messaging and Automation

Our industry e-book shows you how to leverage messaging and automation to deliver exceptional customer experience.

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Adaptive Automation for Brands

Adaptive Automation for Brands

This report gauges what customer service executives think of bots & AI and how prepared they are to implement them from within the contact center.

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The Definitive Guide to Customer Experience

The Definitive Guide to Customer Experience

From planning, through execution and measurement, this guide will help your business develop customer experience via messaging channels as a scalable and measurable operation.

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The Definitive Guide to Customer Service for the Airline Industry

The Definitive Guide to Customer Service for the Airline Industry

Prepare for the Era of Messaging & Automation with practical advice, industry best practices and corporate know-how.

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The Social Messaging Advantage

The Social Messaging Advantage

Welcome to the era of social messaging. Get all the answers you need know about Messenger as a disruptive digital customer care opportunity.

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The State of Digital Customer Experience Report 2019

The State of Digital Customer Experience Report 2019

The report lays out best practices and recommendations to ensure your brand is driving profitable, effortless and lasting relationships in era of messaging and automation.

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The Definitive Guide to Customer Service

The Definitive Guide to Customer Service

From planning through execution and measurement our 'Definitive Guide to Customer Service' will help your business harness the power of social messaging as a scalable and measurable operation.

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How are Consumers Reacting to Bot Driven Customer Service

How are Consumers Reacting to Bot Driven Customer Service

When it comes to chatbots, we know that most brands are in favor of them, but how do consumers feel?

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Social Messaging Volume Trends

Social Messaging Volume Trends

The rise of private messaging channels is driven by consumer awareness that issues can be resolved more efficiently through private messaging. Learn about this next wave of customer care.

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The ROI of Social Customer Service

The ROI of Social Customer Service

The Total Economic Impact (TEI) of Conversocial by Forrester Research provides comprehensive insight on the ROI of social customer care.

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The Conversocial Airline Benchmark Report

The Conversocial Airline Benchmark Report

Who’s winning, who's lagging and who’s exceeding expectations at social customer care in the airline industry.

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“With new messaging channels opening up for business (including WhatsApp Business and Apple Business Chat) and the rapid development of artificial intelligence, it’s becoming easier and easier to provide an effortless customer experiences without needing to spend more money on agents. Consumers have changed - now it’s time for your brand to catch up. ”

Ido Bornstein-HaCohen

CEO, Conversocial

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There’s more where that came from...

BLOG POST

5 Best Practices for Building Customer Relationships With Messaging Channels

Retaining customers is as vital as attracting new ones, brand that use messaging channels for building customer relationships are already ahead of their competitors.

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BLOG POST

This Week: How Facebook's Challengers can Capitalize on Covid-19’s Digital Ad Boom

In this week's Conversation Round-up, Ido looks at how Facebook's smaller rivals can capitalize on the digital shift in consumer habits.

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BLOG POST

15 Most Useful Chatbot Features

Bot popularity is growing but what makes them actually useful to a customer experience strategy?

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