Our “Definitive Guide to Customer Service” is an industry renowned publication. From planning through execution and measurement, it will help your business harness the power of social messaging as a scalable and measurable operation.
Welcome to the era of social messaging. Get all the answers you need know about Messenger as a disruptive digital customer care opportunity.
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The rise of private messaging channels is driven by consumer awareness that issues can be resolved more efficiently through private messaging. Learn about this next wave of customer care.
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The world’s most successful companies in recent years have placed customer-centricity at the heart of everything they do. Learn their secrets to success.
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The Total Economic Impact (TEI) of Conversocial by Forrester Research provides comprehensive insight on the ROI of social customer care.
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The report addresses the key consumer behaviors and trends impacting the state of digital customer service in 2018 for your brand.
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Who’s winning, who's lagging and who’s exceeding expectations at social customer care in the airline industry.
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Who's winning, and who's lagging on social response to customers in the telecom industry.
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How to overcome common social customer care challenges to become a paradigm of effortless, in-the-moment social customer service, at scale.
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Unlocking Value with Effortless Social Customer Service: how to drive effortless social customer engagement and enable consumers to interact with ease, at scale.
Read more“With new social messaging channels opening up for business (including WhatsApp and Apple Business Chat) and the rapid development of artificial intelligence, it’s becoming easier and easier to provide an effortless customer service experience without needing to spend more money on agents. Consumers have changed - now it’s time for customer service to catch up. ”
Joshua March
CEO, Conversocial
