Retail Ebook

The Digital Holiday Survival Guide

The Digital Holiday Survival Guide will help you understand the global shift in consumer habits and how your retail brand must adapt to ensure a successful Digital Holiday season. With the challenges affecting global supply chains, it's more important than ever to have meaningful customer conversations across their lifecycle.

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eBooks & Reports

The Conversational Marketing Playbook

The Conversational Marketing Playbook

Your customers have adopted digital solutions and aren't going back. You need to change as well - start by getting your copy of the Conversational Marketing playbook.

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The Conversocial CX Playbook for Private Messaging Channels

The Conversocial CX Playbook for Private Messaging Channels

Conversocial's CX Playbook offers real-world use cases brands can introduce that will engage consumers on private messaging channels across the customer lifecycle.

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The State of Customer Experience 2021 Report

The State of Customer Experience 2021 Report

The report analyzes the changing customer preferences and behaviors that will impact your brand, providing a comprehensive overview of how consumers communicate.

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The Definitive Guide to Customer Experience 2021

The Definitive Guide to Customer Experience 2021

Truly great CX happens throughout the entire customer lifecycle. Find out how to use messaging channels for providing exceptional experiences across the buyer journey.

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The State of Customer Experience Trends Report 2020

The State of Customer Experience Trends Report 2020

Our report analyzes the changing customer preferences and behaviors that will impact your brand.

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A Retailers' Guide to Messaging and Automation

A Retailers' Guide to Messaging and Automation

Our industry e-book shows you how to leverage messaging and automation to deliver exceptional customer experience.

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The Definitive Guide to Customer Experience

The Definitive Guide to Customer Experience

From planning, through execution and measurement, this guide will help your business develop customer experience via messaging channels as a scalable and measurable operation.

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The Social Messaging Advantage

The Social Messaging Advantage

Welcome to the era of social messaging. Get all the answers you need know about Messenger as a disruptive digital customer care opportunity.

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The Definitive Guide to Customer Service

The Definitive Guide to Customer Service

From planning through execution and measurement our 'Definitive Guide to Customer Service' will help your business harness the power of social messaging as a scalable and measurable operation.

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“With new messaging channels opening up for business (including WhatsApp Business and Apple Business Chat) and the rapid development of artificial intelligence, it’s becoming easier and easier to provide an effortless customer experiences without needing to spend more money on agents. Consumers have changed - now it’s time for your brand to catch up. ”

Ido Bornstein-HaCohen

CEO, Conversocial

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There’s more where that came from...

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How Bots and Automation Affect Customer Retention

Chatbot and automation technology can help brands to reduce costs, create exceptional conversational customer experiences and drive revenue through proactive messages.

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The Digital Holiday Survival Guide - Get Through The Holidays With Happy & Engaged Customers

A guide that gives your retail brand all the tools needed to thrive in the digital customer engagement realm for this holiday season and beyond into 2022

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What is Conversational Marketing?

Conversational marketing is a new way of approaching customer engagement, where loyalty and long-lasting relationships are the norm for every brand/consumer relationship

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