Thank you for choosing Conversocial to engage your social customers. The contents on this page will help you get started quickly – we recommend that you bookmark this webpage.
The Conversocial platform will support your delivery of best-in-class social customer service. Its interface is intuitive and easy-to-use, making it simple for you to start managing your social customer service interactions.
In just three easy steps you can be logged in and ready to go:
If you have not received your welcome email please contact email@example.com.Back to top
Conversocial’s Proactive Searches allow you to look for specific content on Twitter matching your search criteria. For example, they allow you to look for people who are talking about your brand but not necessarily Tweeting directly at you.
To know more and start creating your own Proactive Search, type ‘Creating proactive searches’ into the search bar in the Knowledge Base. If you still have questions, click the ‘Submit a Request’ tab at the top of the Knowledge Base page. Fill out details of your question and hit ‘Submit’. Our support team aims to respond within one hour, during working hours.Back to top
There may be times when you need to reach out to our team for extra support. To do this, click the ‘Submit a Request’ tab at the top of the Knowledge Base page. Fill out details of your question and hit ‘Submit’. Our support team aims to respond within one hour, during working hours.
Additionally, the Knowledge Base itself contains answers to a huge range of questions that have been raised over the years – it is very likely yours will be in there too.Back to top
Our Knowledge Base contains the answers to a huge range of questions that have been raised over the years. It is also simple to use: Type a word or phrase into the search bar at the top of the page, and a list of related questions will appear. To access the FAQs, click here.
FAQ example: 'How do I edit a response?'
The editing workflow is the same whether you're an approver editing someone else's response or an agent wanting to edit your own response. Simply hover your mouse cursor over the response you wish to edit and click the edit icon on the left.
You can then make the desired changes in the text box that appears. Click save changes to save your edits.
Back to top
As your confidence in using Conversocial grows and your social customer service team expands, the need to ensure all users are making the most of the platform increases.
Our training packages are designed to ensure that the full range of functionality is explored, ensuring standardized usage across the team. This will enable your team to deliver best practice social customer service.
To learn more and book in training for your team, please contact the Professional Services team: firstname.lastname@example.orgBack to top
There are many ways to hear about the latest company and industry news, as well as connecting to other Conversocial partners.
Social customer service: Not just another contact channel
How Dixons Carphone went from Reach to Resolution
Train your team for social customer service (with American Airlines and Nissan)
The State of Social Customer Service
Conversocial unveils CROWDS: Peer-to-Peer Social Resolution