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Social Effort Report:

Unlocking Value with Effortless Social Customer Service 

In today’s on-demand society it's critical for social customer engagement to be effortless, enabling consumers to interact with ease, and at scale. Read the report to:

  • Understand why 48.2% of customers prefer social vs legacy channels for service
  • Learn why social is going private, with 50.3% of respondents preferring private channels to public
  • Discover the untapped cost-savings of Social Customer Care