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Only 2% of customers referred to phone or email actually requested it.

Download the report now to learn:
  • How Verizon, JC Penney and Bank of America are leading their industries at delivering social customer service
  • How many Twitter complaints retailers receive from customers who are Tweeting in-store
  • Why restaurants are the furthest behind of all the industries analyzed at resolving customer issues within social media without deflecting them to traditional channels

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