As discussed in Useful Social Media's recent webinar, social customer service resolution is still a challenge for many companies, but with the right team and the right technology, it is possible to deliver a truly cohesive and effective customer experience.
Conversocial CEO Joshua March, joined by American Airlines and Nissan, discussed:
| Annette Hernandez
Manager, Social Customer Experience, American Airlines
| Anne McGraw
Senior Manager of Customer Experience, Nissan