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Train your team for social customer service: Empower your agents to deliver superior customer care 

As discussed in Useful Social Media's recent webinar, social customer service resolution is still a challenge for many companies, but with the right team and the right technology, it is possible to deliver a truly cohesive and effective customer experience. 

Conversocial CEO Joshua March, joined by American Airlines and Nissan, discussed:

  • What makes a perfect social customer service agent
  • How to empower agents for social customer service success
  • Steps needed to deliver a social customer service engagement strategy
Panelists included: 

Screen_Shot_2014-05-29_at_3.26.46_PM  Annette Hernandez
 Manager, Social Customer Experience, American Airlines
 

 

Screen_Shot_2014-05-29_at_3.26.54_PM   Anne McGraw
 Senior Manager of Customer Experience, Nissan
 

  

View on-demand.