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Social Effort Report

Unlocking Value with Effortless Social Customer Service

Today it's critical for social customer engagement to be effortless, enabling consumers to interact with ease and at scale. Read the report to understand why customers prefer social to legacy channels, learn why social is going private and discover the untapped cost-savings of Social Customer Care.

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In a competitive industry, you have to stay on top

Serve the social mobile traveler with a First Class customer experience

Read about social’s impact on the airline industry, metrics from #SocialFirst™ airlines and corporate insights from Hyatt and more.

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Tap into the
Power of PLAY

Actionable content distributed

Social is unlike any other channel because of its chaotic unstructured nature. PLAY helps your team harness the power of this unpredictable platform to deliver contextual, intelligent and resolution-oriented engagements.

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