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This Week: How COVID has Changed Contact Centers and Facebook's Big Move to Ecommerce

In this week's Conversation Round-up, Ido takes a look a the lasting effect of COVID-19 on contact centers and some of Facebook's big industry moves

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Introducing The State of Customer Experience 2020 Report

Customers have gone digital, ditching traditional channels and moving to messaging. This is the new normal.

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SMS vs Messaging: 4 Reasons Why Messaging is the Future

Our SVP of Marketing, Shane Mac, explains why SMS is redundant and why messaging platforms are the perfect channel for brands to deliver rich customer experiences.

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