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This Week: The Two Words That Turn Off Gen-Z

In this week's Conversation Round-up, Ido takes a look at the launch of WhatsApp's new Catalogs feature and shares his thoughts on catering to Gen Z

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This Week: Unichannel vs. Omnichannel and the Conversocial Client Advisory Board

In this week's Conversation Round-up, Ido discusses the benefits of a unichannel customer service strategy and reflects on our Client Advisory Board

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Why Unichannel Outperforms Omnichannel in Customer Service

Chris explains why a unichannel approach to customer service is the intelligent solution for brands that put customers first.

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