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This Week: Unichannel vs. Omnichannel and the Conversocial Client Advisory Board

In this week's Conversation Round-up, Ido discusses the benefits of a unichannel customer service strategy and reflects on our Client Advisory Board

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Why Unichannel Outperforms Omnichannel in Customer Service

Chris explains why a unichannel approach to customer service is the intelligent solution for brands that put customers first.

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How the Service Index is Going to Revolutionize Customer Experience

Find out how we plan to revolutionize how brands think about their customer service channels with the launch of the Service Index.

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