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The State of Customer Experience 2020 Report

Customers have gone digital, ditching traditional channels and moving to messaging. This is the new normal.

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SMS vs Messaging: 4 Reasons Why Messaging is the Future

Our SVP of Marketing, Shane Mac, explains why SMS is redundant and why messaging platforms are the perfect channel for brands to deliver rich customer experiences.

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Cathy Pearl's 6 Top Tips for Designing a Chatbot

Should you name your chatbot? Does it have a gender? What language does it use? We take a look at 6 top tips for designing your first chatbot.

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