We're trusted by hundreds of the world's most customer-focused enterprises to take a Social First approach to customer service.
We believe delivering a best-in-class customer experience requires a fundamental shift in how companies serve their customers on social media. To turn your biggest challenge into your greatest opportunity, social must be fully integrated into a cohesive customer engagement strategy. Our approach to helping businesses extend their customer engagement capability on social from Reach to Resolution is called #SocialFirst.
Our recently published two-part whitepaper explains how enterprises and their contact centers can adapt to the new realities of social media. The first paper is about adapting operations and technology.