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Conversocial Spotlights

Make the Contact Center Human Again

with Paul Johns

Watch our first Spotlight to learn How Social Service Brings Humanity, Comedy and Even a Little Drama to Your Customer Relationships.

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Facebook Messenger Customer Care

See how Sprint engages their customers in the moment

#SocialFirst™ brands such as Sprint are increasing engagements and encouraging mature social interactions with Facebook Messenger. Gain exclusive reach into your customers’ preferred channel.

READ THE CASE STUDY

The Conversocial Social Maturity Index

Add humanity to your customer service

Download our white paper outlining the different stages of social customer maturity to learn what constitutes a #SocialFirst™ Brand, the pitfall of irrelevance with social silence and how brands are adopting new strategies to mature their social engagements.

READ THE GUIDE

Tap into the
Power of PLAY

Actionable content distributed

Social is unlike any other channel because of its chaotic unstructured nature. PLAY helps your team harness the power of this unpredictable platform to deliver contextual, intelligent and resolution-oriented engagements.

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