Harness the Social Messaging Advantage

Customer care executives are continually forced to choose between delivering great customer experiences or driving down costs. Not anymore.

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Highest CX

Be responsive to customers on their channel of choice, delivering a persistent, effortless, end-to-end experience via social and mobile messaging.

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Lowest Cost to Serve

Seamlessly address more customer inquiries with a faster time to resolution and lower cost to serve thanks to the asynchronous nature of social messaging.

Customer Care, Uncompromised.

The unique nature of social messaging and advancements in intelligent automation unlock the CX/Cost Equation. Finally.

For Your Customer

For Your Business

Effortless

For Your Customer

Optimal Customer Experience

Messaging is increasingly the channel of choice, with customers citing messaging 4:1 less effort than voice and 2:1 less effort than email

For Your Business

Zero Agent Downtime

The asynchronous nature of messaging allows agents to get up to speed quickly and handle numerous conversations at once to help optimize their time.

Convenient

For Your Customer

Real-time and Asynchronous

Consumers get help on their terms, switching between real-time and non-real time dialog depending on the situation with a persistent end-to-end experience.

For Your Business

In-channel Case Resolution

Allow your brand to shine by quickly solving issues in-channel, with a system that analyzes, prioritizes and routes customers to the most appropriate agent.

Personal

For Your Customer

One-to-One Service

Customers can go away and continue the conversation later at their convenience, returning to the same conversation thread and the same agent.

For Your Business

Rich Conversational Context

Social profiles provide identity that can easily link an inquiry to a customer record, while messaging threads help provide agents with context and intent.

Automated

For Your Customer

Quicker Response, Faster Resolution

Optimization for common inquiries results in quicker response times and faster time to resolution for customer, ultimately driving higher customer satisfaction.

For Your Business

Combine Bot/Agent-assisted Service

Bot Automation & Intelligence allows brands to address a broader set of issues gracefully, focusing human agents on cases where they are needed most.

More about our platform

Tap into the power of Conversocial

Transform your customer care program by leveraging the unique advantages of social messaging with Conversocial.

Best Customer Experience

17% Positive sentiment conversion since opening up social messaging channels for customer service with Conversocial conEdison Logo

Find out how

Lowest Cost-to-Serve

83% Reduction in cost per resolution over other customer-facing channels such as voice and live chat volaris-2-01

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Find out how

“When looking for a platform partner, we wanted someone who matched our brand values and truly addressed our customer's needs.”

Read Customer Stories

See the platform

Turn digital customer care into your competitive differentiator.

Request a Demo

Google

Tesco

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Audi

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