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Social Media and the Contact Center: Not Just Another Channel

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Read this thought-provoking paper to:

  • Discover the Future Contact Center: Identify how social customer support differs from traditional service and how your contact center must adapt.
  • Create personalization at scale: Best practices for social customer service to achieve full issue resolution for every customer interaction.
  • Gain a competitive advantage: Realize the benefits of shifting from using social media to measure marketing reach to seizing it as an opportunity for best-in-class customer service.

 

Read this exclusive whitepaper