Tag & prioritize social care volume for faster First Response and Resolution Times. Auto-assign based on specialization, triggers, and topics.
Deliver resolution with a robust case management system across the most convenient for your customer, such as Twitter, Facebook, Messenger, & more.
Help your customers better with a single, historical view of customer conversations and CRM notes across social and digital channels.
Conduct CSAT and NPS surveys within Social Messaging threads across both Twitter and Messenger. See real-time sentiment in agent dashboards.