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Request a demo to deliver superior customer experiences through the power of Social Messaging

Answer Your Social CustomerResolve Customer Issues Faster

Tag & prioritize social care volume for faster First Response and Resolution Times. Auto-assign based on specialization, triggers, and topics.

Eliminate Resolution FrustrationEffortless Resolution Management

Deliver resolution with a robust case management system across the most convenient for your customer, such as Twitter, Facebook, Messenger, & more. 

Unify the Customer ConversationUnify the Customer Conversation

Help your customers better with a single, historical view of customer conversations and CRM notes across social and digital channels.

 Measure Engagement and Loyalty Measure Engagement and Sentiment

Conduct CSAT and NPS surveys within Social Messaging threads across both Twitter and Messenger. See real-time sentiment in agent dashboards. 

Lower Contact Center Operating Costs

“Close” conversations as issues are resolved. Compare case resolution performance and costs between social and other contact center channels

Purpose-built Digital Care Platform 

Ask how we customize our platform to fit your social customer service needs across digital channels. Submit your details and see how it works.