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Foster loyal customer relationshipsFoster loyal customer relationships

Social media is customer-centric and one way conversations are not acceptable. Your customers are partners.

  • 71% of social media users now turn to social for service
  • Social media users will spend an additional 11% for excellent service
  • Social Media users will tell 5 times more people about a good customer experience than a non-social media user

Implementation & EnablementReal resolution creates advocates

Platforms like Twitter and Facebook are the channel of choice for customers to offer and crowdsource advice from each other. Your customers are no longer merely a revenue source, but true protagonists, capable of exerting powerful influence on brand reputation and even corporate strategy.

"Delivering real resolution has seen us become a brand people actually like talking to."

—David Tull, Customer Engagement Manager, JackThreads

Serving the social customerServing the social customer

Hundreds of companies have partnered with Conversocial in order to turn unstructured social noise into organized and meaningful dialogue. They know that 70% of customers who are helped via social return as a customer in the future.

Turn social chaos into conversationsTurn social chaos into conversations

Conversocial’s Account Managers are on hand to offer guidance and support, not only during onboarding but at every step along the journey. Our Professional Services team has given training and advice to hundreds of growing social customer service operations, developing skillsets as teams increase in size.