Social media is customer-centric and one way conversations are not acceptable. Your customers are partners.
Platforms like Twitter and Facebook are the channel of choice for customers to offer and crowdsource advice from each other. Your customers are no longer merely a revenue source, but true protagonists, capable of exerting powerful influence on brand reputation and even corporate strategy.
Hundreds of companies have partnered with Conversocial in order to turn unstructured social noise into organized and meaningful dialogue. They know that 70% of customers who are helped via social return as a customer in the future.
Conversocial’s Account Managers are on hand to offer guidance and support, not only during onboarding but at every step along the journey. Our Professional Services team has given training and advice to hundreds of growing social customer service operations, developing skillsets as teams increase in size.