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Services

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Conversocial is a full-service solution for integrating social media into the contact center, leveraging the experience of 150+ enterprise implementations to build and optimize best-in-class social customer service operations.

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Image Map Support Strategy Activation Technology Training

strategy

Strategy

Conversocial helps enterprise organizations build strategic frameworks for robust, efficient and scalable social customer service operations in the contact center. Conversocial’s expert consultants work with your stakeholders to define business requirements, align objectives, develop efficient processes and workflows, plan integration logistics and create the necessary documentation and supporting materials. Our extensive experience and thorough knowledge of industry best practice ensures optimal efficiency and compliance with information security and regulatory requirements.

  • Needs analyses and business case development
  • Business requirements and objective-setting
  • Quantitative and qualitative operational assessments
  • Performance review and optimization   

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ActivationActivation

Conversocial has the experience of 150+ enterprise social customer service deployments, and delivers turnkey integration of social into the contact center with complete project management and strategy execution. Our experts work closely with internal and agency stakeholders to build and scale your social customer service operation in alignment with business requirements and industry best practice. Services include:

  • Playbook, policies and documentation
  • Activation roadmap and timeline
  • Execution management

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technology

Technology

Conversocial’s leading social customer service platform is fully configurable to your business requirements and workflows. Our product specialists with work with your strategy team to align the platform to your custom workflows and business requirements. Learn more about the Conversocial platform and request a demo.

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Training

Training

Conversocial’s expert instructors train teams of various sizes on social media technologies, social customer service best practices and the Conversocial platform. Comprehensive agent and manager training is available through interactive onsite or online classes, with fully customizable agendas to fit all skill levels and business requirements. Comprehensive agent and manager training in:

  • Social media
  • Conversocial platform
  • Business polices and processes

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support

Support

Our customers rely on Conversocial as their strategic partner in their social customer service initiatives. Beyond our best-in-class product support, they turn to us for expert advice, thought leadership, and knowledge of leading industry trends and best practices. When you partner with Conversocial, our extensive expertise in social customer service is just a call, email or tweet away

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Helping the world's most customer service-focused companies embrace social media

  • Publishers Clearing House
  • First Great Western
  • Barclaycard
  • Haven Holidays
  • Hertz
  • Google
  • Volkswagen
  • Tesco
  • University of Phoenix

To find out how other businesses use Conversocial, click here