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“The relationships & commitment to collaboration that Conversocial brought to the table won us over.”

Laura Smith, Director of Service Excellence, Hertz

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Hertz’s cross-departmental collaboration helps it delight and retain its customers. Learn How Hertz:

  • Responds to over 1,000 unique customers per week about complex problems within 75 minutes
  • Proactively engages and assists more than 150 customers every week
  • Smashed a target of 1,500 proactive engagements in the first 3 months of 2013, reaching out to 2,000 people discussing Hertz online