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“It was the relationships & collaboration which Conversocial brought to the table that won us over.”

Laura Smith, Director of Service Excellence, Hertz

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Telecoms giant Millicom delivers social customer service on a global scale. Its mobile phone and broadband service, Tigo, uses Conversocial to engage with over 42 million customers across nine regions. This case study looks at Tigo’s social customer service operation in three countries: Guatemala, Tanzania, and Colombia.

  • See how much inbound content each region sees and how responsive they are.
  • See how, collectively, the regions achieve an average response time of 58 minutes on Twitter and 40 minutes on Facebook.
  • And much more.

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