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“It was the relationships & collaboration which Conversocial brought to the table that won us over.”

Laura Smith, Director of Service Excellence, Hertz

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Tesco Plc has grown to be one of the world’s largest and most profitable retailers, serving millions of customers a week in its stores and online. In the UK alone, it has over 3,300 stores:

  • Learn more about Tesco's social care operation and its SLAs.
  • Discover its innovative use of proactive outreach on Twitter and how this led to the creation of a team of dedicated Brand Engagement Executives.

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Dixons Carphone plc is Europe's leading specialist electrical and telecommunications retailer. Read the study to understand:

  • The challenges that arise when adapting operations to social customer service.
  • What features to look out for when selecting a solution.
  • How Dixons Carphone was able to significantly increase the likeliehood of providing true service resolution on social.

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Argos is the UK's leading digital retailer. Read the study to learn:

  • How Argos delivers a proactive customer service experience.
  • How Conversocial enables maximum social customer service operation efficiency.
  • How Argos is preparing its social customer service operation team for festive season peak trading volume.

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ipsy is the world’s fastest growing and most passionate beauty community. Read the study to discover:

  • What social at scale on instagram looks like
  • How many customers it successfully serves on social every month
  • How much social service perfomance has improved in 2015

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Read the case study to learn how Costa:

  • Succesfully launched a new product, using social engagement as a feedback tool
  • Maintain consistently high volumes of social interactions with minimal resources

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