Tesco Plc has grown to be one of the world’s largest and most profitable retailers, serving millions of customers a week in its stores and online. In the UK alone, it has over 3,300 stores:
- Learn more about Tesco's social care operation and its SLAs.
- Discover its innovative use of proactive outreach on Twitter and how this led to the creation of a team of dedicated Brand Engagement Executives.
Dixons Carphone plc is Europe's leading specialist electrical and telecommunications retailer. Read the study to understand:
- The challenges that arise when adapting operations to social customer service.
- What features to look out for when selecting a solution.
- How Dixons Carphone was able to significantly increase the likeliehood of providing true service resolution on social.
Argos is the UK's leading digital retailer. Read the study to learn:
- How Argos delivers a proactive customer service experience.
- How Conversocial enables maximum social customer service operation efficiency.
- How Argos is preparing its social customer service operation team for festive season peak trading volume.
ipsy is the world’s fastest growing and most passionate beauty community. Read the study to discover:
- What social at scale on instagram looks like
- How many customers it successfully serves on social every month
- How much social service perfomance has improved in 2015
Read the case study to learn how Costa:
- Succesfully launched a new product, using social engagement as a feedback tool
- Maintain consistently high volumes of social interactions with minimal resources