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“It was the relationships & collaboration which Conversocial brought to the table that won us over.”

Laura Smith, Director of Service Excellence, Hertz

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Travelodge has now opened more than 500 hotels and has become one of the UK’s largest, fastest-growing and most highly recognised budget hotel brands. In 2013, more than 16.5 million customers stayed with Travelodge. Read this study to see why the company places such high value on Conversocial's ability to fit alongside existing customer service software.

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haven

Haven Holidays' customers often engage in multiple conversations on social media in the run up to their vacation. Read the case study to learn how Haven:

  • Responds to repeat engagers on its social media channels
  • Uses Conversocial's intelligent conversation threading interface to provide full context to each interaction

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ODEON is the largest and best-known cinema chain in the UK and Ireland. It began using Conversocial to bring social media efforts in-house, to make sure that customers were receiving the level of engagement and service they expected. Read the case study to learn how ODEON:

  • Successfully reduced social media expenditure by over 50%.
  • Reduced negative sentiment about the brand by 64%.
  • Generates data that feeds into executive level reports and inspires real business changes to improve the ODEON customer experience.

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