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Quickly transition to an at-home workforce

Messaging channels allow for your brand to seamlessly transition to remote operations. Below is an assembled library of un-gated content to help inform your brand in maintaining business operations during the COVID-19 outbreak.

Four steps to keep your contact center running smoothly.

Remote Work

Transition to a remote workforce to continue operations

Allow your agents to transition to at-home work through platform, process and people utilization – ideally working in union with an expert.

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Set your agents on up messaging channels

Move your agents to messaging channels, proven to enable them to handle 5x the number of conversations than phone.

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Add automation to help volume management

Alleviate the strain on your contact center by utilizing FAQ bots to help triage and manage inbound service volume.

Proactive Messaging

Use proactive messaging to keep your customer informed

Utilize messaging channels to send proactive messages and service updates to keep customers informed and not asking for help.