Messaging channels allow for your brand to seamlessly transition to remote operations. Below is an assembled library of un-gated content to help inform your brand in maintaining business operations during the COVID-19 outbreak.
With travel plans changing, retailers stretched and events being postponed until further notice, concerned consumers have been reaching out to support teams in huge numbers. Here is how to deal with the surge in volume.Read the blog
Chapter 3 covers how your brand can operationalizing customer service over messaging channels – including best practices for hiring, motivating and measuring remote agents.Read the eBook
How does customer service volume shift following a global crisis? How can different industries be proactive instead of reactive when the floor is lava and why is it so important to act quickly?Understand the data
Read our CEOs – Ido Bornstein-HaCohen – thoughts on the most impactful implications the Covid-19 epidemic will make on your business now, and in the future.Read the report
We’ve made great strides over the past year to fully embrace a remote working culture as our team has grown rapidly across the world. Here are our learnings to help you apply remote work within your enterprise.Read our thoughts
Our blog from 2018 gives you guidance on how to build a crisis escalation plan, monitor and manage your messaging channels, properly resource your teams internally and structure your response to a surge in volume.Get the insight