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Adapting Operations and Technology

By reading this thought-provoking paper you will learn:

  • Why integrating social media and CRM is now an operational imperative..

  • How to gain a competitive advantage by integrating social fully into your customer service operation.

  • Why 50% of consumers are now more likely to turn to social media than use a support forum.

Social customer service has redefined the relationship between customers and companies. This new white paper explores the impact of this power shift and offers cutting edge technical and operational strategies with which to respond.

Read the whitepaper