Conversocial Insights

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Industrial-strength for the most demanding business environments powered by Conversocial Insights

Insights That Make An Impact

Insights That Make An Impact

Use our full suite of reporting tools to gauge CSAT & NPS — report on quantitative and qualitative insights like satisfaction & sentiment — all whilst comparing your customer experience efforts to that of your traditional channels.

Enterprise-grade Scalability

Enterprise-grade Scalability

Conversocial’s real-time agent and automation dashboards — alongside our suite of workforce management analytics — allow managers to manage more effectively, make decisions faster, to ensure your brands SLAs are met and your customers are happy.

Connect Customer ServiceDots

Connect the Customer
Service Dots

Conversocial's robust API allows customer service teams to create a fully unified and integrated customer experience hub via tight integration between best-of-breed messaging and existing CRM platforms, creating a 360° view of your customers with context.

Comparable Data

Accurate, Stable and
Comparable Data

Conversation Case Management combines agent-triggered case closure with automated analysis and closure systems, with detailed dashboards to help organizations track issue resolution as they do with other channels without the cognitive overhead involved with traditional “ticketing” systems.

Our enterprise-grade platform allows your brands to commercialize messaging in even the most demanding of environments.

“Conversocial’s intelligence, automation and workflow truly enables us to exceed our service benchmarks while allowing us to address a broader range of customer inquiries.”

Chris Tomlinson

Customer Management Centre, Sainsbury’s Argos

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...that’s helped our customers reduce customer service costs by up to 30% whilst increasing NPS by 21%

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Get more no-nonsense best practices & insight to help shape your customer experience operation!

How automation inspired Freshly’s rethink of CX delivery in 2021

How automation inspired Freshly’s rethink of CX delivery in 2021

The success of Freshly’s initial automation – 50% of conversations resolved in-channel with no need for human intervention – fueled Freshly’s objective to go further with automation in 2021.

Watch the interview