Keep your business aligned with your customer conversations

Conversocial Central Insights gives your brand a customizable, open and flexible analytics platform to measure your success.

Central Insights

CENTRAL INSIGHTS OVERVIEW

Every customer conversation creates a wealth of knowledge. This is why conversational data is of the utmost value when it comes to building customer relationships:

Measure performance with pre-configured dashboards

Monitor and analyze your customer conversations with Conversocial’s pre-configured dashboards. Improve agent productivity and team performance with best practice service KPIs, easily generate time-sensitive reports in a few clicks, and gain visibility into all customer interactions across public and private messaging apps – all with no coding required on your behalf.

Data your way with tailored dashboards

Access the metrics and KPIs that are most relevant to you and your team. With our all-new intelligence platform, our data can be accessed any way you’d like. In-platform analytics, custom turn-key dashboards, or exports however you want the data presented. We know there isn’t a one-size-fits-all approach to data analytics. Your data, your way.

Rich intent data gives you a 360º view of your customers

Messaging brings rich intent signals + deep customer intel to the CRM equation, and Conversocial provides the insight needed to gain a comprehensive view of customer conversations from every channel, conveniently under one roof.

Workforce management for customer service

Use our full suite of reporting tools to gauge Gauge CSAT, NPS while also reporting qualitative and quantitative insights like satisfaction or sentiment with our full suite of tools that measure the efficacy of your CX over messaging channels.

CENTRAL INSIGHTS BENEFITS

With Central Insights, you can…
Integrate
Integrate with your backend systems
Integrate all relevant customer data using our powerful integration options and open API.
Manage real-time-1
Manage real-time conversations
Conversocial’s real-time agent and automation dashboards — alongside our suite of workforce management analytics — allow managers to manage more effectively and make decisions to ensure your brand’s SLAs are met.
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Make sense of all the actionable insights
Analyze, monitor, and act based on what your customers need. It all works across sales, customer service, and third-party systems with easy-to-use analytics and reporting.

The Conversational CX Platform

Build relationships with your customers’ for life with the Conversocial Platform.

Agent Workspace

Use Conversocial’s Agent Workspace to increase brand loyalty and customer satisfaction by delivering simple, seamless customer support.

 

Learn more about Agent Workspace

 

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Conversational CX Bots

Use Conversocial’s Bots solution to create modern engagement experiences that drive acquisitions, higher engagement, and improved efficiency.

 

Learn more about Conversational CX Bots

 

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Notify

Use Conversocial Notify to acquire more customers and drive commerce through unique and memorable customer experiences – driven by automation.

 

Learn more about Notify

 

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“On Facebook Messenger, we were able to handle 50% of customer conversations with automation alone. This success means we want to go further. We want to build conversational experiences that improve our customers’ brand experience.”
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“The thing I really love about Conversocial…is what I get from the team. To have a team who are reactive, responsive, and innovative with the level of agility we have experienced over the past nine or ten years is phenomenal. I've had the opportunity to work with very many vendors over that time and let me tell you how unique that is.”
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Use Conversocial to drive frictionless experiences at every stage of your customer’s journey.

 

Try Conversocial's Customer Experience Platform

Get more no-nonsense best practices & insight to help shape your customer experience operation!

How automation inspired Freshly’s rethink of CX delivery in 2021

How automation inspired Freshly’s rethink of CX delivery in 2021

The success of Freshly’s initial automation – 50% of conversations resolved in-channel with no need for human intervention – fueled Freshly’s objective to go further with automation in 2021.

Watch the interview