Use our full suite of reporting tools to gauge CSAT & NPS — report on quantitative and qualitative insights like satisfaction & sentiment — all whilst comparing your customer experience efforts to that of your traditional channels.
Conversocial’s real-time agent and automation dashboards — alongside our suite of workforce management analytics — allow managers to manage more effectively, make decisions faster, to ensure your brands SLAs are met and your customers are happy.
Conversocial's robust API allows customer service teams to create a fully unified and integrated customer experience hub via tight integration between best-of-breed messaging and existing CRM platforms, creating a 360° view of your customers with context.
Conversation Case Management combines agent-triggered case closure with automated analysis and closure systems, with detailed dashboards to help organizations track issue resolution as they do with other channels without the cognitive overhead involved with traditional “ticketing” systems.
“Conversocial’s intelligence, automation and workflow truly enables us to exceed our service benchmarks while allowing us to address a broader range of customer inquiries.”
Customer Management Centre, Sainsbury’s Argos
...that’s helped our customers reduce customer service costs by up to 30% whilst increasing NPS by 21%
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How consumers worldwide view conversational customer experiences, AI & bots, and private messaging channels when engaging with brands.Get the e-Book
The success of Freshly’s initial automation – 50% of conversations resolved in-channel with no need for human intervention – fueled Freshly’s objective to go further with automation in 2021.Watch the interview