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Conversocial Central Insights

Compare apple-to-apples for
smarter business decisions.

Central_Insights 2019-08-1

Gain actionable customer service insights that
enhance the effectiveness of your contact center

Commercialize customer service messaging for enterprise-grade support in even the most demanding of contact center environments.

PurposeBuilt (1)

Messaging Intelligence

Gain invaluable quantitative and qualitative insights that help you improve and develop your customer service messaging platform.

continuousChannel

Automation Visibility

Ensure the success of your bot deployment by gaining full visibility of its conversational output, efficiency and performance.

socialMessagingSpecialists

Scale with Confidence

With detailed reports on your key customer service metrics, you can scale your customer service operation with confidence.

Industrial-strength for the most demanding of contact center environments powered by Conversocial Insights

Insights That Make An Impact

Insights That Make An Impact

Use our full suite of reporting tools to gauge CSAT & NPS — report on quantitative and qualitative insights like satisfaction & sentiment — all whilst comparing your messaging customer service efforts to that of your traditional channels.

Enterprise-grade Scalability

Enterprise-grade Scalability

Conversocial’s real-time agent and automation dashboards — alongside our suite of workforce management analytics — allow managers to manage more effectively, make decisions faster, to ensure your brands SLAs are met and your customers are happy.

Connect Customer ServiceDots

Connect the Customer
Service Dots

Conversocial's robust API allows customer service teams to create a fully unified and integrated customer service hub via tight integration between best-of-breed messaging and existing CRM platforms, creating a 360° view of your customers with context.

Comparable Data

Accurate, Stable and
Comparable Data

Conversation Case Management combines agent-triggered case closure with automated analysis and closure systems, with detailed dashboards to help organizations track issue resolution as they do with other channels without the cognitive overhead involved with traditional “ticketing” systems.

Transform your customer service operation through the power of messaging with the platform purpose-built for the needs of the modern contact center.

sainsburysArgos
“Conversocial’s intelligence, automation and workflow truly enables us to exceed our service benchmarks while allowing us to address a broader range of customer inquiries.”

Chris Tomlinson

Customer Management Centre, Sainsbury’s Argos

See the platform

...that’s helped our customers reduce customer service costs by up to 30% whilst increasing NPS by 21%

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