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Conversocial
Bot Platform

Scale your customer service
efforts on messaging channels.

Bot 2019-07

Deliver effortless customer service at scale

Make your customers happier, and your business more efficient, with the customer service platform built for messaging channels and automation.

PurposeBuilt (1)

Born for Messaging

Conceived from the ground up to transform asynchronous messaging into your best performing service channel.

continuousChannel

Adaptive Automation

Harmonious collaboration between bot and agent, through adaptive automation, result in resolutions delivered at scale.

socialMessagingSpecialists

Enterprise Scale

Powering millions of conversations with top-tier security and reliability for the most demanding support environments.

Scale your customer service efforts on messaging channels with Conversocial’s Bot Platform

Random Access Navigation

No more “Sorry, I don't understand."

Conversocial bots are adaptive and flexible, allowing for dynamic conversational experiences driven by Random Access Navigation (RAN) — a proprietary technology — giving customers the ability to navigate through intent and interaction history without a predefined path.

Seamless Bot to Agent Handoff

Seamless Bot to Agent Handoff

Conversocial Switchboard powers intelligent bots to know when to resolve and when to perform a smooth, seamless bidirectional handoff so the right automation, or the right combination of human agent and bot, deliver resolutions at scale within the same conversation thread.

Efficient Self-service for Customers

A More Efficient Self-service
Flow for Customers

Automation allows brands to deflect customers from phone IVR to more efficient messaging apps that help customers find what they’re looking for faster, and is more cost-effective for your business.

Customer Catch Up

Long-lasting Customer Relationships

Use Notify to build lifelong customer relationships that drive loyalty and long-term revenue through marketing automation to keep customers engaged long after their first purchase.

Transform your customer service operation through the power of messaging with the platform purpose-built for the needs of the modern contact center.

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“Messaging service channels are central to our strategy at Aer Lingus, so we were excited to partner with Conversocial on the development of our tier-1 service bot. The bot provides automated updates to guests on the status of their flight. It’s particularly valuable during periods of travel disruption, and has helped us scale our digital care operation over social messaging channels. Through combining human agents with self-service through adaptive automation, Aer Lingus’ average response time has been significantly reduced”

Paul Buckley

Head of Social, Aer Lingus Airlines

See the platform

...that’s helped our customers reduce customer service costs by up to 30% whilst increasing NPS by 21%

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