Conversocial bots are adaptive and flexible, allowing for dynamic conversational experiences driven by Random Access Navigation (RAN) — a proprietary technology — giving customers the ability to navigate through intent and interaction history without a predefined path.
Conversocial Switchboard powers intelligent bots to know when to resolve and when to perform a smooth, seamless bidirectional handoff so the right automation, or the right combination of human agent and bot, deliver resolutions at scale within the same conversation thread.
Automation allows brands to deflect customers from traditional channels to more efficient messaging apps that help customers find what they’re looking for faster, and is more cost-effective for your business.
Use Notify to build lifelong customer relationships that drive loyalty and long-term revenue through intelligent messaging to keep customers engaged long after their first purchase.
“Messaging service channels are central to our strategy at Aer Lingus, so we were excited to partner with Conversocial on the development of our tier-1 service bot. The bot provides automated updates to guests on the status of their flight. It’s particularly valuable during periods of travel disruption, and has helped us scale our digital care operation over messaging channels. Through combining human agents with self-service through adaptive automation, Aer Lingus’ average response time has been significantly reduced.”
Head of Social, Aer Lingus Airlines
...that’s helped our customers reduce customer service costs by up to 30% whilst increasing NPS by 21%
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How consumers worldwide view conversational customer experiences, AI & bots, and private messaging channels when engaging with brands.Get the e-Book
The success of Freshly’s initial automation – 50% of conversations resolved in-channel with no need for human intervention – fueled Freshly’s objective to go further with automation in 2021.Watch the interview