Bot Platform

Seamlessly integrate bots
into the customer experience.

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Bot 2019-07

Scale your customer experience efforts on messaging channels with Conversocial’s Bot Platform

Random Access Navigation

No more “Sorry, I don't understand."

Conversocial bots are adaptive and flexible, allowing for dynamic conversational experiences driven by Random Access Navigation (RAN) — a proprietary technology — giving customers the ability to navigate through intent and interaction history without a predefined path.

Seamless Bot to Agent Handoff

Seamless Bot to Agent Handoff

Conversocial Switchboard powers intelligent bots to know when to resolve and when to perform a smooth, seamless bidirectional handoff so the right automation, or the right combination of human agent and bot, deliver resolutions at scale within the same conversation thread.

Efficient Self-service for Customers

A More Efficient Self-service
Flow for Customers

Automation allows brands to deflect customers from traditional channels to more efficient messaging apps that help customers find what they’re looking for faster, and is more cost-effective for your business.

Customer Catch Up

Long-lasting Customer Relationships

Use Notify to build lifelong customer relationships that drive loyalty and long-term revenue through intelligent messaging to keep customers engaged long after their first purchase.

Automation allows your brand to transform messaging channels into dynamic customer experiences that shift based on intent and historical dialog.

“Messaging service channels are central to our strategy at Aer Lingus, so we were excited to partner with Conversocial on the development of our tier-1 service bot. The bot provides automated updates to guests on the status of their flight. It’s particularly valuable during periods of travel disruption, and has helped us scale our digital care operation over messaging channels. Through combining human agents with self-service through adaptive automation, Aer Lingus’ average response time has been significantly reduced.”

Paul Buckley

Head of Social, Aer Lingus Airlines

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...that’s helped our customers reduce customer service costs by up to 30% whilst increasing NPS by 21%

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Get more no-nonsense best practices & insight to help shape your customer experience operation!

How automation inspired Freshly’s rethink of CX delivery in 2021

How automation inspired Freshly’s rethink of CX delivery in 2021

The success of Freshly’s initial automation – 50% of conversations resolved in-channel with no need for human intervention – fueled Freshly’s objective to go further with automation in 2021.

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