Have productive conversations
Conversocial’s intuitive workflow matches each customer conversation to the agent or team who’s best suited to help using prioritization, routing, and intent detection with constant improvement via natural language understanding.
Understand your customers
Conversocial connects the CX dots and arms agents with prior customer interaction history, notes, and context. Allowing your agents to focus on what matters, delivering great customer service for more happy and loyal customers.
Gain full conversation visibility
Track and resolve cases across multiple messaging channels, both public and private, in one place, using Conversocial Conversations™. Why? Your customers reach out on a multitude of channels but still expect an effortless experience at all times.