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Conversocial
Agent Workspace

Turn your agents into customer
service superheroes.

Agent_Workspace 2019-06

Deliver effortless customer service at scale

Make your customers happier, and your business more efficient, with the customer service platform built for messaging channels and automation.

PurposeBuilt (1)

Born for Messaging

Conceived from the ground up to transform asynchronous messaging into your best performing service channel.

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Adaptive Automation

Harmonious collaboration between bot and agent, through adaptive automation, result in resolutions delivered at scale.

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Enterprise Scale

Powering millions of conversations with top-tier security and reliability for the most demanding support environments.

Hyperscale your team's efficiency with
Conversocial's Agent Workspace

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Fully Automated Inbound Handling

Our intelligent, rules-based routing system and prioritization engine ensures that relevant conversations — based on identity and full conversational context — get distributed to the best individual or team, based on a fully customized workflow.

Zero Agent Down Time

Zero Agent Down-time

Conversocial's proprietary Play Mode — an automatic content distributor which eliminates all need for manual triage — fully automates case distribution to focus your agents on the right conversations.

Fully Automated

Customizable Conversation Inboxes

Queue customer content and permissions based on your agent skill set not channel. This enables you to align forecasting, resource planning and report in real-time on your customer service operation.

Platform3

Integrated Bot & Human
Assisted Service

Conversocial provides the unique ability to seamlessly integrate agent-assisted service & bot-based automation in a single conversation, facilitated by smooth bi-directional handoffs with historical context.

Transform your customer service operation through the power of messaging with the platform purpose-built for the needs of the modern contact center.

sainsburysArgos
“Conversocial’s intelligence, automation and workflow truly enables us to exceed our service benchmarks while allowing us to address a broader range of customer inquiries.”

Chris Tomlinson

Customer Management Centre, Sainsbury’s Argos

See the platform

...that’s helped our customers reduce customer service costs by up to 30% whilst increasing NPS by 21%

Request a Demo

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