Conversocial
Agent Workspace
Turn your agents into customer
experience superheroes.
Conversocial
Empower your agents to deliver exceptional customer experiences with Conversocial's Agent Workspace
Fully Automated Inbound Handling
Our intelligent, rules-based routing system and prioritization engine ensure that relevant conversations — based on identity and full conversational context — get distributed to the best individual, team or bot based on a fully customized workflow.
Zero Agent Down-time
Conversocial's proprietary Play Mode — an automatic content distributor which eliminates all need for manual triage — fully automates case distribution to focus your agents on the right conversations.
Customizable Conversation Inboxes
Queue customer content and permissions based on your agent skill set not channel. This enables you to align forecasting, resource planning and report in real-time on your customer service operation.
Integrated Bot & Human
Assisted Service
Conversocial provides the unique ability to seamlessly integrate agent-assisted service & bot-based automation in a single conversation, facilitated by smooth bi-directional handoffs with historical context.
“Conversocial’s intelligence, automation and workflow truly enables us to exceed our service benchmarks while allowing us to address a broader range of customer inquiries.”
Chris Tomlinson
Customer Management Centre, Sainsbury’s Argos
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...that’s helped our customers reduce customer service costs by up to 30% whilst increasing NPS by 21%
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Get more no-nonsense best practices & insight to help shape your customer experience operation!
The State of Customer Experience Trends Report 2021
How consumers worldwide view conversational customer experiences, AI & bots, and private messaging channels when engaging with brands.
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How automation inspired Freshly’s rethink of CX delivery in 2021
The success of Freshly’s initial automation – 50% of conversations resolved in-channel with no need for human intervention – fueled Freshly’s objective to go further with automation in 2021.
Watch the interview