Turn conversations into customer relationships

Agent Workspace powers conversations to flow seamlessly across private messaging channels.

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Agent Workspace Feature Overview

A platform to help you prioritize, engage and resolve customer conversations with robust agent capabilities built for the nuances of messaging channels:

Fully Automated Inbound Handling

Our intelligent, rules-based routing system and prioritization engine ensure that relevant conversations — based on identity and full conversational context — get distributed to the best individual, team or bot based on a fully customized workflow so you work smarter not harder.

Zero Agent Down Time

Conversocial’s proprietary Play Mode — an automatic content distributor which eliminates all need for manual triage — fully automates case distribution to focus your agents on the right conversations to deliver service at scale.

Customizable Content Inboxes

Queue and assign customer conversations based on your agent skills or the channel of engagement. This enables you to align forecasting, resource planning and report in real-time on your customer service operation all from one unified platform.

Integrated Bot & Human Assisted Service

Conversocial provides the unique ability to seamlessly integrate agent-assisted service & bot-based automation in a single conversation, facilitated by smooth bi-directional handoffs with historical context that boost agency efficiency.

Agent Workspace Benefits

With Agent Workspace, you can...
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Have productive conversations
Conversocial’s intuitive workflow matches each customer conversation to the agent or team who’s best suited to help using prioritization, routing, and intent detection with constant improvement via natural language understanding.
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Understand your customers
Conversocial connects the CX dots and arms agents with prior customer interaction history, notes, and context. Allowing your agents to focus on what matters, delivering great customer service for more happy and loyal customers.
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Gain full conversation visibility
Track and resolve cases across multiple messaging channels, both public and private, in one place, using Conversocial Conversations™. Why? Your customers reach out on a multitude of channels but still expect an effortless experience at all times.

The Conversational CX Platform

Build relationships with your customers’ for life with the Conversocial Platform.

Conversational CX Bots

Use Conversocial’s Bots solution to create modern engagement experiences that drive acquisitions, higher engagement, and improved efficiency.

 

Learn more about Conversational CX Bots

 

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Notify

Use Conversocial Notify to acquire more customers and drive commerce through unique and memorable customer experiences – driven by automation.

 

Learn more about Notify

 

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Central Insights

Use Conversocial Insights to measure your performance against your brands KPIs, make data-driven business decisions and spot signals in the conversational noise.

 

Learn more about Central Insights

 

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“On Facebook Messenger, we were able to handle 50% of customer conversations with automation alone. This success means we want to go further. We want to build conversational experiences that improve our customers’ brand experience.”
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“The thing I really love about Conversocial…is what I get from the team. To have a team who are reactive, responsive, and innovative with the level of agility we have experienced over the past nine or ten years is phenomenal. I've had the opportunity to work with very many vendors over that time and let me tell you how unique that is.”
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Use Conversocial to drive frictionless experiences at every stage of your customer’s journey.

 

Try Conversocial's Customer Experience Platform

Get more no-nonsense best practices & insight to help shape your customer experience operation!

How automation inspired Freshly’s rethink of CX delivery in 2021

How automation inspired Freshly’s rethink of CX delivery in 2021

The success of Freshly’s initial automation – 50% of conversations resolved in-channel with no need for human intervention – fueled Freshly’s objective to go further with automation in 2021.

Watch the interview