Workflow and case management for the most demanding contact centers in the world
Industry-leading development suite to build bots across messaging channels
Notifications to maintain customer engagement across the entire customer journey
Enterprise-grade analytics and reporting to provide 360 degree view of the customer experience
Conversocial’s intuitive workflow matches each customer conversation to the agent or team who’s best suited to help using prioritization, routing, and intent detection with constant improvement via natural language understanding.
Conversocial connects the CX dots and arms agents with prior customer interaction history, notes, and context. Allowing your agents to focus on what matters, delivering great customer service for more happy and loyal customers.
Track and resolve cases across multiple messaging channels, both public and private, in one place, using Conversocial Conversations™. Why? Your customers reach out on a multitude of channels but still expect an effortless experience at all times.
We’ve built a platform to help you prioritize, engage and resolve customer issues with robust agent capabilities built for the nuances of messaging channels.
increase in CSAT response rate over messaging channels with an average score of 4.3/5.
Find out howreduction in cost per resolution over other customer-facing channels such as voice and live chat.
Find out howConversocial Switchboard allows you to route and resolve inquiries at scale. Intelligent bots know when to resolve and when to perform a smooth, bidirectional handoff so the right automation, or the right combination of agent and bot, deliver resolutions at scale.
No more “Sorry, I didn’t understand that.” Conversocial bots are adaptive and flexible, like real agents, thanks to random access navigation (RAN), a proprietary technology for mimicking satisfying human conversation giving your customers the ability to navigate without a predefined path.
Engage your customers with relevant, personalized content. Use proactive messaging to send the right message at the right time to the right person on the right messaging app to engage and re-engage customers. Develop long-lasting, 1-1 customer relationships across the customer lifecycle.
Automation allows your brand to transform messaging channels into dynamic customer experiences that shift based on intent and historical dialog.
of conversations handled via a bot without needed intervention by a human agent.
Find out howtier-1 service bot built providing automated updates to guests on the status of their flight.
Find out howUse our full suite of reporting tools to gauge CSAT & NPS — report on quantitative and qualitative insights like satisfaction & sentiment — all whilst comparing your messaging customer service efforts to that of your traditional channels.
Conversocial’s real-time agent dashboards give managers full visibility into how agents and automation perform. Manage more effectively, make decisions faster, to ensure your brands SLAs are met and your customers are happy.
Integrate your entire support stack with the Conversocial Connect API. Pull rich, conversational histories across messaging and social channels to augment customer records and make agents more effective — delivering rich conversational history.
Conversocial is built for enterprise-grade support allowing brands to commercialize messaging in even the most demanding of environments.
A Conversocial partner saw a 31% re-engagement rate with Conversocial Notify.
Find out howOne Conversocial partner saw a 122% lift of in-store appointments and a +15% increase in average order value.
Find out howUse integration triggers to create dynamic customer segments. Use real time customer data, third-party integrations, and centralized knowledge centers to help amplify your marketing messaging.
Unlock new revenue with behavior-based messaging. Breakthrough all the noise to have real conversations with your customers where they are — on their mobile device — that are useful, unique and impactful.
Send the right message, at the right time, to the right person, with the right experience. Improve your CX with two-way brand-consumer communication that is effortless and unique throughout the customer lifecycle
Turn Messaging Apps into new performance marketing channels, driven by two-way communication via Notify.
Learn how you can make customer experience your competitive differentiator.
Our 'Definitive Guide to Customer Experience 2021' lays out the importance of exceptional CX across a customer's entire lifecycle.
Get the e-BookLearn how to develop a digital customer experience strategy, using messaging and automation across the customer journey.
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