Workflow and case management for the most demanding customer service teams in the world.
Industry-leading development suite to build bots across messaging channels.
Notifications to maintain customer engagement across the entire customer journey.
Enterprise-grade analytics and reporting to provide 360 degree view of the customer experience.
Facilitate two-way bi-directional handoffs between bots and agents all within a single platform.
We’ve built a platform to help you prioritize, engage and resolve customer issues with robust agent capabilities built for the nuances of messaging channels.
Automation allows your brand to transform messaging channels into dynamic customer experiences that shift based on intent and historical dialog.
Conversocial is built for enterprise-grade support allowing brands to commercialize messaging in even the most demanding of environments.
Turn Messaging Apps into new performance marketing channels, driven by two-way communication via Notify.
Do you use Facebook’s HOP and wish it worked across every platform? Now it does.
How consumers worldwide view conversational customer experiences, AI & bots, and private messaging channels when engaging with brands.Get the e-Book
The success of Freshly’s initial automation – 50% of conversations resolved in-channel with no need for human intervention – fueled Freshly’s objective to go further with automation in 2021.Watch the interview