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The Digital Care Platform for Social Messaging

Customer service that drives customer satisfaction while reducing costs. Finally.

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A platform born for social messaging

Transform your customer care program through the power of social messaging with the platform purpose-built for the needs of digital customer care teams.

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Purpose Built

Designed from ground up to transform asynchronous messaging into the best performing customer care channel 

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Continuous Channel Innovation

Innovation partners with Facebook, Instagram, WeChat and more to always stay ahead of the curve

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Social Messaging specialists

Our team's deep social messaging domain expertise turns brands into customer service heroes

Our Digital Customer Care Solutions

Social Messaging

Messenger, Twitter, Facebook, Instagram, WeChat, YouTube, SMS, Google Play, Google+

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Web Chat

Asynchronous web chat via Messenger customer chat

Crowdsourcing

Activate your brand advocates to address customer questions via Twitter

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Hyperscale efficiency through intelligent automation

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Fully Automated

Intelligent routing, rules and prioritization based on identity and full conversational context for a broad range of messaging channels

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Zero Agent Down-time

Unique Play Mode fully automates case distribution to focus agents on the right conversations

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Integrate Bot/Human Assisted Service

Seamlessly integrate agent-assisted service/automation in a single conversation

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“Conversocial’s intelligence, automation and workflow truly enables us to exceed our service benchmarks while allowing us to address a broader range of customer inquiries.”

Chris Tomlinson

Customer Management Centre, Sainsbury’s Argos

Industrial-strength for the world’s most demanding customer care environments

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Measure Social Messaging like Traditional Care Channels

Case management, agent efficiency and customer satisfaction metrics to compare messaging like-for-like with your other channels

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Enterprise-grade Scalability

Agent and team efficiency metrics as well as instant scale-out infrastructure allow you to embrace inbound messaging volume with confidence

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Integrated Into Your Care Environment

Robust API for 2-way integration with numerous CRM systems or internal applications to create a fully integrated customer engagement hub

See the platform

...that’s helped our customers reduce customer service costs by up to 30% whilst increasing engagement by 21%

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