The Digital Care Platform for Social Messaging
Customer service that drives customer satisfaction while reducing costs. Finally.
A platform born for social messaging
Transform your customer care program through the power of social messaging with the platform purpose-built for the needs of digital customer care teams.
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Purpose Built
Designed from ground up to transform asynchronous messaging into the best performing customer care channel
Continuous Channel Innovation
Innovation partners with Facebook, Instagram, WeChat and more to always stay ahead of the curve
Social Messaging specialists
Our team's deep social messaging domain expertise turns brands into customer service heroes
Our Digital Customer Care Solutions
Social Messaging
Messenger, Twitter, Facebook, Instagram, WeChat, YouTube, SMS, Google Play, Google+
Web Chat
Asynchronous web chat via Messenger customer chat
Hyperscale efficiency through intelligent automation
Fully Automated
Intelligent routing, rules and prioritization based on identity and full conversational context for a broad range of messaging channels
Zero Agent Down-time
Unique Play Mode fully automates case distribution to focus agents on the right conversations
Integrate Bot/Human Assisted Service
Seamlessly integrate agent-assisted service/automation in a single conversation
“Conversocial’s intelligence, automation and workflow truly enables us to exceed our service benchmarks while allowing us to address a broader range of customer inquiries.”
Chris Tomlinson
Customer Management Centre, Sainsbury’s Argos
Industrial-strength for the world’s most demanding customer care environments
Measure Social Messaging like Traditional Care Channels
Case management, agent efficiency and customer satisfaction metrics to compare messaging like-for-like with your other channels
Enterprise-grade Scalability
Agent and team efficiency metrics as well as instant scale-out infrastructure allow you to embrace inbound messaging volume with confidence
Integrated Into Your Care Environment
Robust API for 2-way integration with numerous CRM systems or internal applications to create a fully integrated customer engagement hub
See the platform
...that’s helped our customers reduce customer service costs by up to 30% whilst increasing engagement by 21%
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Featured report
A Guide to Customer Service on Messenger
The Benefits of Integrating Facebook Messenger Into Your Social Customer Care Strategy
Download Report
2018 Edition
The Definitive Guide to Social, Digital Customer Service
Our Guide to Becoming a Paradigm of Effortless, In-the-moment Social Customer Service, at Scale.
Read the White Paper