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The Conversational Customer Experience Platform built for Messaging Channels

Seamlessly integrate bots & humans into the customer experience to increase
brand loyalty and customer satisfaction.

Start your journey today

Take our Product for a spin

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Agent Workspace

Let Conversocial’s intelligent, rules-based routing system and prioritization engine ensure that relevant conversations — based on identity and full conversational context — get distributed to the best individual or team, based on a fully customized workflow.

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Bots

Bots Platform

Scale your customer service efforts on messaging channels with our Bots Platform.

Utilize the power of bots & AI to improve agent efficiency and drive meaningful 1:1 relationships with customers.

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Insights

Insights

Use our full suite of reporting tools to gauge CSAT & NPS — report on quantitative and qualitative insights like satisfaction & sentiment — all whilst comparing your messaging customer service efforts to that of your traditional channels.

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Notify Screenshot

Notify

Send the right marketing message, at the right time, to the right person, with the right experience. Improve your CX with two-way brand-consumer communication that is effortless and unique throughout the customer lifecycle — across care, engagement, and commerce.

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Redefine omnichannel with an all-in-one messaging suite combining four key capabilities into a single customer engagement platform that enables brands to deliver one-to-one, personalized conversational experiences:

Agent Workspace

Workflow and case management for the most demanding contact centers in the world

Bots

Industry-leading development suite to build bots across messaging channels

Notify

Notifications to maintain customer engagement across the entire customer journey

Insights

Enterprise-grade analytics and reporting to provide 360 degree view of the customer experience

Conversocial Agent Workspace: turn your agents into CX superheroes

Precise Answers

Precise Answers

Conversocial’s intuitive workflow matches each customer conversation to the agent or team who’s best suited to help using prioritization, routing, and intent detection with constant improvement via natural language understanding.

Full Conversation History

Full Conversation History

Conversocial connects the CX dots and arms agents with prior customer interaction history, notes, and context. Allowing your agents to focus on what matters, delivering great customer service for more happy and loyal customers.

Unified Context

Unified Context

Track and resolve cases across multiple messaging channels, both public and private, in one place, using Conversocial Conversations™. Why? Your customers reach out on a multitude of channels but still expect an effortless experience at all times.

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35%

increase in CSAT response rate over messaging channels with an average score of 4.3/5.

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83%

reduction in cost per resolution over other customer-facing channels such as voice and live chat.

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Conversocial Bot Platform: scale your customer experience efforts

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Harmonious Collaboration

Conversocial Switchboard allows you to route and resolve inquiries at scale. Intelligent bots know when to resolve and when to perform a smooth, bidirectional handoff so the right automation, or the right combination of agent and bot, deliver resolutions at scale.

better-bots

Bots Built Better

No more “Sorry, I didn’t understand that.” Conversocial bots are adaptive and flexible, like real agents, thanks to random access navigation (RAN), a proprietary technology for mimicking satisfying human conversation giving your customers the ability to navigate without a predefined path.

relationships

Long-lasting Relationships

Engage your customers with relevant, personalized content. Use proactive messaging to send the right message at the right time to the right person on the right messaging app to engage and re-engage customers. Develop long-lasting, 1-1 customer relationships across the customer lifecycle.

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15%

of conversations handled via a bot without needed intervention by a human agent.

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1

tier-1 service bot built providing automated updates to guests on the status of their flight.

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Conversocial Insights: compare apple-to-apples for smarter decisions

Compare Apple-to-Apples

Compare Apple-to-Apples

Use our full suite of reporting tools to gauge CSAT & NPS — report on quantitative and qualitative insights like satisfaction & sentiment — all whilst comparing your messaging customer service efforts to that of your traditional channels.

Immediate Efficiency Gains

Immediate Efficiency Gains

Conversocial’s real-time agent dashboards give managers full visibility into how agents and automation perform. Manage more effectively, make decisions faster, to ensure your brands SLAs are met and your customers are happy.

know-whos-who

Know Who’s Who

Integrate your entire support stack with the Conversocial Connect API. Pull rich, conversational histories across messaging and social channels to augment customer records and make agents more effective — delivering rich conversational history.

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31%

A Conversocial partner saw a 31% re-engagement rate with Conversocial Notify.

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122%

One Conversocial partner saw a 122% lift of in-store appointments and a +15% increase in average order value.

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Conversocial Notify: Drive customer acquisition - and retention - throughout the customer lifecycle.

Preemptively and Proactively

Preemptively and Proactively Engage

Use integration triggers to create dynamic customer segments. Use real time customer data, third-party integrations, and centralized knowledge centers to help amplify your marketing messaging.

Personalized Re-engagement

Personalized Re-engagement

Unlock new revenue with behavior-based messaging. Breakthrough all the noise to have real conversations with your customers where they are — on their mobile device — that are useful, unique and impactful.

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Conversational AI

Send the right message, at the right time, to the right person, with the right experience. Improve your CX with two-way brand-consumer communication that is effortless and unique throughout the customer lifecycle

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The Conversational Customer Experience Suite built for Messaging Channels

Learn how you can make customer experience your competitive differentiator.

Start your journey today

 

 

Get more no-nonsense best practices & insight to help shape your customer experience operation.

Transforming Customer Service Through Messaging and Automation

Learn how Volaris Airlines Transformed Its Customer Experience Operations in Just 18 Months.

Download the Case Study