Workflow and case management for the most demanding customer service teams in the world.
Industry-leading development suite to build bots across messaging channels.
Notifications to maintain customer engagement across the entire customer journey.
Enterprise-grade analytics and reporting to provide 360 degree view of the customer experience.
Facilitate two-way bi-directional handoffs between bots and agents all within a single platform.
Conversocial’s intuitive workflow matches each customer conversation to the agent or team who’s best suited to help using prioritization, routing, and intent detection with constant improvement via natural language understanding.
Conversocial connects the CX dots and arms agents with prior customer interaction history, notes, and context. Allowing your agents to focus on what matters, delivering great customer service for more happy and loyal customers.
Track and resolve cases across multiple messaging channels, both public and private, in one place, using Conversocial Conversations™. Why? Your customers reach out on a multitude of channels but still expect an effortless experience at all times.
We’ve built a platform to help you prioritize, engage and resolve customer issues with robust agent capabilities built for the nuances of messaging channels.
increase in CSAT response rate over messaging channels with an average score of 4.3/5.
Find out howreduction in cost per resolution over other customer-facing channels such as voice and live chat.
Find out howConversocial Switchboard allows you to route and resolve inquiries at scale. Intelligent bots know when to resolve and when to perform a smooth, bidirectional handoff so the right automation, or the right combination of agent and bot, deliver resolutions
at scale.
No more “Sorry, I didn’t understand that.” Conversocial bots are adaptive and flexible, like real agents, thanks to random access navigation (RAN), a proprietary technology for mimicking satisfying human conversation giving your customers the ability to navigate without a predefined path.
Engage your customers with relevant, personalized content. Use proactive messaging to send the right message, at the right time, to the right person, on the right messaging app to engage and re-engage customers. Develop long-lasting, 1-1 customer relationships across the customer lifecycle.
Automation allows your brand to transform messaging channels into dynamic customer experiences that shift based on intent and historical dialog.
of conversations handled via a bot without needed intervention by a human agent.
Find out howtier-1 service bot built providing automated updates to guests on the status of their flight.
Find out howUse our full suite of reporting tools to gauge CSAT & NPS — report on quantitative and qualitative insights like satisfaction & sentiment — all whilst comparing your messaging customer service efforts to that of your traditional channels.
Conversocial’s real-time agent dashboards give managers full visibility into how agents and automation perform. Manage more effectively, make decisions faster, to ensure your brands SLAs are met and your customers are happy.
Integrate your entire support stack with the Conversocial Connect API. Pull rich, conversational histories across messaging and social channels to augment customer records and make agents more effective — delivering rich conversational history.
Conversocial is built for enterprise-grade support allowing brands to commercialize messaging in even the most demanding of environments.
A Conversocial partner saw a 31% re-engagement rate with Conversocial Notify.
Find out howOne Conversocial partner saw a 122% lift of in-store appointments and a +15% increase in average order value.
Find out howUse integration triggers to create dynamic customer segments. Use real time customer data, third-party integrations, and centralized knowledge centers to help amplify your marketing messaging.
Unlock new revenue with behavior-based messaging. Breakthrough all the noise to have real conversations with your customers where they are — on their mobile device — that are useful, unique and impactful.
Send the right message, at the right time, to the right person, with the right experience. Improve your CX with two-way brand-consumer communication that is effortless and unique throughout the customer lifecycle.
Turn Messaging Apps into new performance marketing channels, driven by two-way communication via Notify.
Conversocial Switchboard tethers bot and agent environments with an industry-leading approach in handover protocols for all private messaging channels. Thus your brand can apply a uniform approach to bot-human handoff across WhatsApp Business, Apple Business Chat, Messenger, etc.
Agent Assist allows human agents to dispatch skill-based or purpose-driven bots to collect information or complete transactions. Virtual assistants return the conversation to the human agent once it completes the task, summarizing what it accomplished in the thread.
To do messaging CX well, you need both bots + humans all from a single platform. Human efforts need to be focused on situations that require empathy. Bots are tireless, but can’t deliver emotion (yet). Combining humans + bots in a single channel removes the limitations of each.
Do you use Facebook’s HOP and wish it worked across every platform? Now it does.
How consumers worldwide view conversational customer experiences, AI & bots, and private messaging channels when engaging with brands.
Get the e-BookThe success of Freshly’s initial automation – 50% of conversations resolved in-channel with no need for human intervention – fueled Freshly’s objective to go further with automation in 2021.
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