<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=822753331186041&amp;ev=PageView&amp;noscript=1">

The Platform for Seamless Customer Service via Messaging Channels

Happier customers, increased efficiency. At scale.

Start your journey today

Conversocial Agent Workspace: turn your agents into CX superheroes

Precise Answers

Precise Answers

Conversocial’s intuitive workflow matches each customer conversation to the agent or team who’s best suited to help using prioritization, routing, and intent detection with constant improvement via natural language understanding.

Full Conversation History

Full Conversation History

Conversocial connects the CX dots and arms agents with prior customer interaction history, notes, and context. Allowing your agents to focus on what matters, delivering great customer service for more happy and loyal customers.

Unified Context

Unified Context

Track and resolve cases across multiple messaging channels, both public and private, in one place, using Conversocial Conversations™. Why? Your customers reach out on a multitude of channels but still expect an effortless experience at all times.

Learn more

35%

increase in CSAT response rate over messaging channels with an average score of 4.3/5.

Find out how
83%

reduction in cost per resolution over other customer-facing channels such as voice and live chat.

Find out how

Conversocial Bot Platform: scale your customer service efforts

harmony

Harmonious Collaboration

Conversocial Switchboard allows you to route and resolve inquiries at scale. Intelligent bots know when to resolve and when to perform a smooth, bidirectional handoff so the right automation, or the right combination of agent and bot, deliver resolutions at scale.

better-bots

Bots Built Better

No more “Sorry, I didn’t understand that.” Conversocial bots are adaptive and flexible, like real agents, thanks to random access navigation (RAN), a proprietary technology for mimicking satisfying human conversation giving your customers the ability to navigate without a predefined path.

relationships

Long-lasting Relationships

Engage your customers with relevant, personalized content. Use intelligent messaging campaigns to send the right message at the right time to the right person on the right messaging app to engage and re-engage customers. Develop long-lasting, 1-1 customer relationships.

Learn more

15%

of conversations handled via a bot without needed intervention by a human agent.

Find out how
1

tier-1 service bot built providing automated updates to guests on the status of their flight.

Find out how

Conversocial Central Insights: compare apple-to-apples for smarter decisions

Compare Apple-to-Apples

Compare Apple-to-Apples

Use our full suite of reporting tools to gauge CSAT & NPS — report on quantitative and qualitative insights like satisfaction & sentiment — all whilst comparing your messaging customer service efforts to that of your traditional channels.

Immediate Efficiency Gains

Immediate Efficiency Gains

Conversocial’s real-time agent dashboards give managers full visibility into how agents and automation perform. Manage more effectively, make decisions faster, to ensure your brands SLAs are met and your customers are happy.

know-whos-who

Know Who’s Who

Integrate your entire support stack with the Conversocial Connect API. Pull rich, conversational histories across messaging and social channels to augment customer records and make agents more effective — delivering rich conversational history.

Learn more

 

Conversocial: The Customer Service Platform

built for Messaging Channels

Learn how you can make customer service your competitive differentiator.

Start your journey today

 

 

Get more no-nonsense best practices & insight to help shape your customer service operation.

Transforming Customer Service Through Messaging and Automation

Learn how Volaris Airlines Transformed Its Customer Service Operations in Just 18 Months.

Download the Case Study