The Platform for Seamless Customer Service via Messaging Channels

Conversocial’s intuitive workflow matches each customer conversation to the agent or team who’s best suited to help using prioritization, routing, and intent detection with constant improvement via natural language understanding.

Conversocial connects the CX dots and arms agents with prior customer interaction history, notes, and context. Allowing your agents to focus on what matters, delivering great customer service for more happy and loyal customers.

Track and resolve cases across multiple messaging channels, both public and private, in one place, using Conversocial Conversations™. Why? Your customers reach out on a multitude of channels but still expect an effortless experience at all times.

Conversocial Switchboard allows you to route and resolve inquiries at scale. Intelligent bots know when to resolve and when to perform a smooth, bidirectional handoff so the right automation, or the right combination of agent and bot, deliver resolutions at scale.

No more “Sorry, I didn’t understand that.” Conversocial bots are adaptive and flexible, like real agents, thanks to random access navigation (RAN), a proprietary technology for mimicking satisfying human conversation giving your customers the ability to navigate without a predefined path.

Engage your customers with relevant, personalized content. Use intelligent messaging campaigns to send the right message at the right time to the right person on the right messaging app to engage and re-engage customers. Develop long-lasting, 1-1 customer relationships.

Use our full suite of reporting tools to gauge CSAT & NPS — report on quantitative and qualitative insights like satisfaction & sentiment — all whilst comparing your messaging customer service efforts to that of your traditional channels.

Conversocial’s real-time agent dashboards give managers full visibility into how agents and automation perform. Manage more effectively, make decisions faster, to ensure your brands SLAs are met and your customers are happy.

Integrate your entire support stack with the Conversocial Connect API. Pull rich, conversational histories across messaging and social channels to augment customer records and make agents more effective — delivering rich conversational history.