The Conversational Customer Experience Platform built for Messaging Channels

Conversocial’s intuitive workflow matches each customer conversation to the agent or team who’s best suited to help using prioritization, routing, and intent detection with constant improvement via natural language understanding.

Conversocial connects the CX dots and arms agents with prior customer interaction history, notes, and context. Allowing your agents to focus on what matters, delivering great customer service for more happy and loyal customers.

Track and resolve cases across multiple messaging channels, both public and private, in one place, using Conversocial Conversations™. Why? Your customers reach out on a multitude of channels but still expect an effortless experience at all times.

Conversocial Switchboard allows you to route and resolve inquiries at scale. Intelligent bots know when to resolve and when to perform a smooth, bidirectional handoff so the right automation, or the right combination of agent and bot, deliver resolutions
at scale.

No more “Sorry, I didn’t understand that.” Conversocial bots are adaptive and flexible, like real agents, thanks to random access navigation (RAN), a proprietary technology for mimicking satisfying human conversation giving your customers the ability to navigate without a predefined path.

Engage your customers with relevant, personalized content. Use proactive messaging to send the right message at the right time to the right person on the right messaging app to engage and re-engage customers. Develop long-lasting, 1-1 customer relationships across the customer lifecycle.

Use our full suite of reporting tools to gauge CSAT & NPS — report on quantitative and qualitative insights like satisfaction & sentiment — all whilst comparing your messaging customer service efforts to that of your traditional channels.

Conversocial’s real-time agent dashboards give managers full visibility into how agents and automation perform. Manage more effectively, make decisions faster, to ensure your brands SLAs are met and your customers are happy.

Integrate your entire support stack with the Conversocial Connect API. Pull rich, conversational histories across messaging and social channels to augment customer records and make agents more effective — delivering rich conversational history.

Use integration triggers to create dynamic customer segments. Use real time customer data, third-party integrations, and centralized knowledge centers to help amplify your marketing messaging.

Unlock new revenue with behavior-based messaging. Breakthrough all the noise to have real conversations with your customers where they are — on their mobile device — that are useful, unique and impactful.

Send the right message, at the right time, to the right person, with the right experience. Improve your CX with two-way brand-consumer communication that is effortless and unique throughout the customer lifecycle

Conversocial Switchboard tethers bot and agent environments with an industry-leading approach in handover protocols for all private messaging channels. Thus your brand can apply a uniform approach to bot-human handoff across WhatsApp Business, Apple Business Chat, Messenger, etc.

Agent Assist allows human agents to dispatch skill-based or purpose-driven bots to collect information or complete transactions. Virtual assistants return the conversation to the human agent once it completes the task, summarizing what it accomplished in the thread.

To do messaging CX well, you need both bots + humans all from a single platform. Human efforts need to be focused on situations that require empathy. Bots are tireless, but can’t deliver emotion (yet). Combining humans + bots in a single channel removes the limitations of each.