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The Digital Care Platform for Social Messaging

Customer service that drives customer satisfaction while reducing costs. Finally.
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A platform born for social messaging

Transform your customer care program through the power of social messaging with the platform purpose-built for the needs of digital customer care teams.
Purpose Built
Purpose-built
Designed from ground up to transform asynchronous messaging into the best performing customer care channel
Continuous Channel Innovation
Continuous Channel Innovation
Innovation partners with Facebook, Instagram, WeChat and more to always stay ahead of the curve
Social Messaging Specialists
Social Messaging Specialists
Our team’s deep social messaging domain expertise turns brands into customer service heroes
Our Digital Customer Care Solutions

Social Messaging

Messenger, Twitter, Facebook, Instagram, WeChat, YouTube, SMS, Google Play, Google+

Web Chat

Asynchronous web chat via Messenger customer chat

Crowdsourcing

Activate your brand advocates to address customer questions via Twitter

Hyperscale efficiency through intelligent automation

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Fully Automated

Intelligent routing, rules and prioritization based on identity and full conversational context for a broad range of messaging channels

Zero Agent Down-time

Unique Play Mode fully automates case distribution to focus agents on the right conversations
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Integrate Bot/Human Assisted Service

Seamlessly integrate agent-assisted service/automation in a single conversation
sainsburysArgos
Conversocial’s intelligence, automation and workflow truly enables us to exceed our service benchmarks while allowing us to address a broader range of customer inquiries.
Chris Tomlinson
Customer Management Centre, Sainsbury’s Argos

Industrial-strength for the world’s most demanding customer care environments

Measure Social Messaging like Traditional Care Channels

Case management, agent efficiency and customer satisfaction metrics to compare messaging like-for-like with your other channels
case management for social messaging
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Enterprise-grade Scalability

Agent and team efficiency metrics as well as instant scale-out infrastructure allow you to embrace inbound messaging volume with confidence

Integrated Into Your Care Environment

Robust API for 2-way integration with numerous CRM systems or internal applications to create a fully integrated customer engagement hub
CRM integration

Customer Care, Uncompromised.

Transform your customer care program into a competitive differentiator through the power of social messaging.
Request a Demo or
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Learn more about the Social Messaging advantage

webinar
2018 Edition

The Definitive Guide to Social, Digital Customer Service

Our Guide to Becoming a Paradigm of Effortless, In-the-moment Social Customer Service, at Scale.