The Conversational Customer Experience Platform Built for Messaging Channels

Power customer conversations across private messaging channels to build lasting relationships.

Agent Workspace

Fully automated inbound handling
Customizable content inboxes
Integrated bot & human assisted service

CX Bots

Reduce tickets with FAQ chatbots
No more “Sorry, I don’t understand.”
Scale your marketing and customer service

Notify

Stop push marketing and start having meaningful conversations
Deliver personalized re-engagement
Use Conversational for two-way communication

Central Insights

Spot signals in your customer conversations
Get a unified view of your customers
Comparable customer conversation data
“On Facebook Messenger, we were able to handle 50% of customer conversations with automation alone. This success means we want to go further. We want to build conversational experiences that improve our customers’ brand experience.”
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Freshly
“The thing I really love about Conversocial…is what I get from the team. To have a team who are reactive, responsive, and innovative with the level of agility we have experienced over the past nine or ten years is phenomenal. I've had the opportunity to work with very many vendors over that time and let me tell you how unique that is.”
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Hertz

Use Conversocial to drive frictionless experiences at every stage of your customer’s journey.

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Get more no-nonsense best practices & insight to help shape your customer experience operation!

The State of Customer Experience Trends Report 2021

The State of Customer Experience Trends Report 2021

How consumers worldwide view conversational customer experiences, AI & bots, and private messaging channels when engaging with brands.

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How automation inspired Freshly’s rethink of CX delivery in 2021

How automation inspired Freshly’s rethink of CX delivery in 2021

The success of Freshly’s initial automation – 50% of conversations resolved in-channel with no need for human intervention – fueled Freshly’s objective to go further with automation in 2021.

Watch the interview