(New York and London, May 13 2015) Conversocial, an enterprise solution provider that enables companies to serve their social customers, announces it has been included in Gartner’s “Cool Vendors in CRM Customer Service and Support, 2015".
Conversocial is a leading provider of cloud-based social customer service solutions. Our enterprise-class platform helps global brands revolutionize customer experience, enhance agent productivity and improve operational efficiency by managing the flow of customer service inquiries and discussions on social media channels such as Facebook, Twitter, Google+, Instagram and YouTube.
“We are focused on constantly updating our products with smart, innovative functionalities that help brands provide the best customer experience, in a rapidly shifting, social first world,” said Joshua March, CEO of Conversocial.
“We believe our inclusion in Gartner’s report reaffirms our efforts to continually drive companies to integrate social media into business operations, to ride the next wave of customer service.,” he says.
Conversocial clients are able to securely transform their contact centers by creating a personal service culture that integrates proven customer service processes with new technology and channels. With analytics to provide accurate, actionable insights on customer trends over time and comprehensive APIs that seamlessly integrate into CRM and contact center technologies providing a single view of the customer that drives unmatched engagement and brand loyalty.
The largest global firms including Sprint, Hertz and Barclaycard use Conversocial to reduce costs and create the most inclusive customer service experience possible.
For more information, visit www.conversocial.com.
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