Media Temple to Use Conversocial’s Leading Customer Engagement Platform for Customer Care on Twitter
NEW YORK and LONDON, February, 23rd, 2016 – Conversocial (www.conversocial.com \ @conversocial ), a leader in SocialFirst customer service, announced today a new partnership with Media Temple, a Los Angeles-based company that provides premium cloud and web hosting solutions for web designers, developers, creative agencies and enterprises.
Media Temple will use Conversocial’s best-in-class social customer service platform to provide customer care on Twitter and keep engaging with their customers, answering their questions and solving their problems in real time . With Conversocial, a proactive social engagement strategy provides a positive customer experience and, in turn, increased brand loyalty.
“We were the first web hosting company to use Twitter as a core customer service channel,” said TJ Stein, Senior Director of Customer Support at Media Temple. “Partnering with Conversocial aligns with our customer-first philosophy and our commitment to raising the standard for customer service in our industry.”
Conversocial is a leading provider of cloud-based social customer service solutions. Their solutions help global brands revolutionize customer experience, enhance agent productivity, and improve operational efficiency by managing the flow of customer service inquiries and discussions on social media channels. They allow companies to be able to securely transform their contact centers by creating a personal service culture that integrates proven customer service processes with new technology and channels. With analytics to provide accurate, actionable insights on customer trends over time and comprehensive APIs that seamlessly integrate into CRM and contact center technologies, Conversocial provides a single view of the customer that drives unmatched engagement and brand loyalty.
“Social media has become the first place people go with technical issues and questions. They expect a rapid response and real resolution,” said Joshua March, CEO and Founder of Conversocial. “We’re excited to be working with Media Temple—an innovative hosting company who have a very savvy customer base—to implement a SocialFirst approach to service, enabling them to deliver real-time and personal engagement to their social, mobile customers.”
Conversocial is one of only 36 certified Twitter Partners, helping over 200 companies in 20 countries handling over 360,000 customers daily.
Conversocial (http://www.conversocial.com) is trusted by global brands in hospitality, utilities, airlines and consumer brands for social customer service solutions that improve productivity and operational efficiency by managing the flow of customer-service inquiries and discussions on social media channels such as Facebook, FB Messenger, Twitter, Instagram, YouTube and Google+.
Brands including Hyatt, Sprint, Barclaycard, ConEdison, Co-operative Bank, Travelex and more.
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