Telecom and contact center solutions provider looks to Conversocial to meet growing demand for social customer engagement throughout Middle East and North Africa
[New York and London – May 31, 2017] Conversocial, a leading social customer engagement platform, has announced a referral partnership with Globitel to expand its best-in-class solutions throughout the Middle East and North Africa (MENA). This venture will allow Conversocial to support top tier wireless providers in the MENA region striving to mature their social value by enabling them to engage their customers and provide issue resolution management across all digital touchpoints.
“We’re confident our partnership with Conversocial will provide the best solution to manage the growing demand for customer care on social media,” said Nael Halawa, Managing Director of Globitel Saudi Arabia. “When bringing in a partner vendor, our main goal is to ensure they share our core values of customer satisfaction and loyalty. The unique selling proposition to our existing customers relies on seamless integration of current Globitel systems, along with a robust customer care social media platform, and we believe this is achievable with Conversocial.”
Conversocial wireless clients include NCB Saudi, Axiom Care, Vodafone Egypt, Lebara Mobile, Tigo Paraguay, Millicom International and many more. This partnership allows for the continued expansion of Conversocial’s market presence in the MENA region and promotes customer care engagement through a leading cloud-based social customer service solution platform.
“The global explosion of mobility and instant connectivity has given rise to a new standard of customer service that requires immediate, personal and effortless engagement with the consumer,” said Joshua March, Conversocial CEO and Founder. “The future of customer service is through social media and mobile messaging, which is why we are working with traditional contact centers and leading wireless providers as they transition towards a messaging future. We’re very excited to be working with Globitel to expand our services throughout the MENA region, and to strengthen our offerings for their customers.”
Globitel is the leading Workforce Optimization vendor in Saudi Arabia specialising in telecom and contact solution provision. Globitel’s mission is to “become the telecom operators and call centers best partner in providing personalized Roaming, Mobility and Engagement Management solutions to help increase revenues, enhance operational efficiency and boost customer satisfaction.”
Conversocial (@conversocial / www.conversocial.com) is a leading customer engagement platform for today’s always-on mobile, social customer. Delivering a unified approach to a new generation of customer interaction, Conversocial enables hundreds of global brands including Hyatt, Tesco, Alaska Airlines and more to ensure they are supporting in-the-moment resolution, at scale, to drive profitable and lasting relationships. Socially empowered consumers have a voice and a choice, requiring brands to engage across multiple channels including Facebook Messenger, Twitter, SMS, Instagram, Google Play Store Reviews, YouTube and more, while offering seamless consistency and cohesion. Conversocial creates a clear path for engagement that combines best-in-class technology and world-class services.
Conversocial is a select member of the Twitter Official Partner Program, Official Instagram Partner and a Facebook Preferred Developer. For more information, visit @conversocial/ http://www.conversocial.com.
Nael Halawa, Managing Director - Kingdom of Saudi Arabia
Tel: +966 11 216 0206 Ext: 111
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