Leading Social First Customer Service Platform Sees All-Time High in Client Acquisition In Travel and Telecommunications Industries Following Advanced Facebook Messenger and Twitter Integrations and Expansion of Best-In-Class Partnerships
NEW YORK and LONDON, 27 April, 2016– Conversocial (www.conversocial.com/@conversocial), the leading social first customer service platform, today announced substantial corporate milestones met in the first quarter of 2016, including a record-breaking increase in client acquisition with the addition of major global telecommunications and travel partners. The company continued to increase its global client pool adding global business leaders such as Hyundai and Ryanair. Additionally, Conversocial announced a series of first-to-market industry leading integrations with Facebook and Twitter as well as partnerships with InSided, Synthesio and Brandwatch.
Conversocial’s growth over the past quarter has made continued progress toward its long-term roadmap, with best in class partners Synthesio, Brandwatch, and Percolate coming together to offer increased integration with a new channel API. The company became one of the first partners in Twitter’s Customer Service Messaging Platform and CSAT, and also worked closely with Facebook to utilize Messenger as a channel to seamlessly resolve consumer issues in real-time. This Quarter, during Facebook’s annual F8 conference, the social media giant highlighted the case study of Conversocial customer, Great Western Railway, and their exceptional work resolving customer service issues using Messenger.
“Q1 was a strong quarter for Conversocial—we saw unprecedented growth and a huge influx in demand from our enterprise clients,” said Joshua March, CEO and Founder of Conversocial. “But the success went beyond client wins and the development of our offering, as we expanded our focus to embrace our role as leaders in the social customer service sector. We developed a Social Maturity Index to help companies gauge where on the social spectrum they fall, and just how critical social is to their business. This index is a clear sign of the maturation of our industry. The C-suite is becoming more aware of the pivotal role social plays in their overall brand reputation, and paying more attention to customer engagement as a whole—and Conversocial is increasingly the company they turn to for support and guidance. Social is growing up, and companies everywhere are looking for a best-in-class solution to engage their customers. They’ve put their trust in us, and we look forward to continuing to outperform their expectations.”
Conversocial’s new customers join more than 260 worldwide organizations who currently power their social customer service management initiatives using Conversocial. This quarter has seen the continuation of strong repeat business.
“In the first quarter of 2016 we saw companies further embrace the power of social customer service like never before,” said Paul Johns, CMO of Conversocial. “Facebook and Twitter both have been hard at work creating new channels that enable brands to engage with their customers like never before – and we’re helping our clients maximize these channels. Our customers not only believe in social, they’ve allocated dedicated budgets allowing them to more effectively resolve and more importantly ensure the reputation of their brand name throughout the social world. We saw the true power of social with our latest work with partner Synthesio during the New York primaries. Social is able to determine major trends in our society and it is clear that not only is the voting populace online interacting with their candidates, but so is every consumer of every brand.”
The first quarter of 2016 brought with it increased industry recognition for Conversocial through prestigious international awards such as City AM Leap 100. The company was also named in the top 100 most-exciting and fastest growing companies in the UK. Conversocial expanded offices in New York with the addition of new offices in Denver, Colorado establishing their presence in the Midwest. Heading into Q2 2016, Conversocial will continue to expand its market leading position in the areas of social customer service; added staff throughout their global network and increase development on the platform; and continue to support and champion its community of best in class partners.
Conversocial (http://www.conversocial.com) is trusted by global brands in hospitality, utilities, airlines and consumer brands for social customer service solutions that improve productivity and operational efficiency by managing the flow of customer-service inquiries and discussions on social media channels such as Facebook, FB Messenger, Twitter, Instagram, YouTube and Google+.
Brands including Hyatt, Sprint, Alaska Airlines, Barclaycard, Co-operative Bank, Travelex and more.
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