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Lauren Stewart

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Real Time, Centralized Dashboard Enables Brands To Drive Personalized Engagement With Users To Enhance Brand Relationship

London and New York, June 1st, 2016- Conversocial (@conversocial / www.conversocial.com) the  leading social customer service engagement platform, announced today that it will be rolling out new SMS channel support  to integrate alongside existing social customer service channels. Conversocial’s SMS connector will allow clients to apply the most advanced social customer service tactics to SMS, using the Conversocial platform and Channel API designed to accelerate further channel support. Combining the power of social and mobile channels together along with Facebook Messenger, Converoscial has live chat coverage for every mobile customer. Conversocial offers brands access to the most comprehensive strategy when resolving customer service queries.

Conversocial has partnered with Nexmo, the leading cloud communications platform company, to build the SMS gateway to simplify the SMS integration process for companies currently offering engagement over this channel. Additionally, companies already utilizing SMS as an engagement channel can now utilize a fully integrated system that includes SMS within their wider social engagement strategy. Currently, 40% of companies have seen a call deflection rate when pivoting customers to SMS, and 23% have plans to add it this year,  resulting in more than 60% of all contact centers offering SMS support by the end of 2016.

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Conversocial Launches SMS Channel With Full Two Way Conversational Support

By Lauren Stewart
Jun 1, 2016 9:34:37 AM
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Leading Social First Customer Service Platform Sees All-Time High in Client Acquisition In Travel and Telecommunications Industries Following Advanced Facebook Messenger and Twitter Integrations and Expansion of Best-In-Class Partnerships

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Conversocial Achieves Significant Customer Growth in Q1 as Global Demand for Social First Customer Service Increases

By Lauren Stewart
Apr 27, 2016 9:00:00 AM
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Launch Includes Initial Integration Partnerships with Leading Social Monitoring and Analytics Solutions, Synthesio and Brandwatch, and Online Communities Leader InSided

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(New York and London) April 4th, 2016 – Conversocial (@conversocial /www.conversocial.com), the leading social customer service platform, announced today the launch of its new Channel API, enabling seamless integration with other digital service channels to help companies establish the most advanced social and mobile customer focused contact center. The launch features initial platform partnerships with social monitoring and analytics leaders, Synthesio and Brandwatch and online communities’ leader InSided.

“Social First strategies are the key to engaging with increasingly social and mobile consumers. With the Channel API, we can expand our partnership ecosystem to better enable businesses to deploy a comprehensive digital channel strategy with best-in-class tools built to serve the social, mobile customer at scale,” said Joshua March, CEO and Co-Founder of Conversocial. “Customer experience is the defining element of a successful brand strategy and it is critical that customers get the best experience at every touchpoint, from customer care to marketing to sales. The Channel API means brands no longer need to compromise with generic, broad tools anymore -- they can now manage digital conversations using a purpose-built tool that understands the unique nuances and dynamics of social, mobile engagement.”

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Conversocial Launches Channel API To Deliver Best In Class Customer Care; Partners With Leading Social Intelligence Partners For Initial Integrations

By Lauren Stewart
Apr 4, 2016 9:00:00 AM
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Leading Providers Partner to Produce Joint Solution that Combines Traditional Online Forums with Peer- to-Peer Resolution across Social Channels to Enable Uncompromising Communities

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Conversocial Partners with inSided to Deliver Best-in-Class Community Solutions and Social Customer Service

By Lauren Stewart
Mar 14, 2016 9:38:27 AM
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Leading Social Customer Service Platform Brings Enhanced Customer Engagement Capabilities to iflix Users Across Asia

NEW YORK and LONDON, March 9th, 2016 - Conversocial (@conversocial \www.conversocial.com), a leading social customer service engagement platform, announced today a new partnership with iflix, Southeast Asia’s leading Internet TV service, to enable the brand to manage client engagement on social channels.

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iflix Partners with Conversocial to Provide Customer Service Through Social Channels

By Lauren Stewart
Mar 10, 2016 9:00:00 AM
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Media Temple to Use Conversocial’s Leading Customer Engagement Platform for Customer Care on Twitter

NEW YORK and LONDON, February, 23rd, 2016 – Conversocial (www.conversocial.com \ @conversocial ), a leader in SocialFirst customer service, announced today a new partnership with Media Temple, a Los Angeles-based company that provides premium cloud and web hosting solutions for web designers, developers, creative agencies and enterprises.

Media Temple will use Conversocial’s best-in-class social customer service platform to provide customer care on Twitter and keep engaging with their customers, answering their questions and solving their problems in real time . With Conversocial, a proactive social engagement strategy provides a positive customer experience and, in turn, increased brand loyalty.

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Conversocial Partners with Media Temple to Provide Social Customer Service

By Lauren Stewart
Feb 23, 2016 9:00:00 AM
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