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Harry Rollason

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Harry Rollason

Harry is the North American Marketing Manager at Conversocial where he helps drive highly compelling and differentiated marketing initiatives. Now residing in NYC he is also passionate about food and Arsenal FC.

“Message Me: The Future of Customer Service in the Era of Social Messaging & Artificial Intelligence” gives brands a roadmap  for the changing landscape of customer service in an age of A.I., chatbots, and messaging

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Social Customer Care Expert Joshua March’s Debut Book Shapes the Future of Customer Service

By Harry Rollason
May 29, 2018 9:00:00 AM
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[New York and London — March 8th, 2018] Conversocial, the leading customer engagement platform for today’s digital customer, today announced it was named to the Q1 2018 Constellation ShortList™. The Constellation ShortList™ recognizes top technology vendors that offer key requirements for early adopters pursuing digital transformation initiatives

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Conversocial Named in the Q1 2018 Constellation ShortList™ by Constellation Research

By Harry Rollason
Mar 9, 2018 9:00:00 AM
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Arbon, Formerly CTO at Investis, Joins Conversocial to Further Develop and Lead Technology Strategy in Age of Messaging and AI-Driven Customer Service

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Social Customer Service Leader Conversocial Names Martyn Arbon Chief Technology Officer

By Harry Rollason
Oct 17, 2017 10:00:00 AM
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Alaska Airlines recognized for exceptional, in-the-moment social customer service

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Alaska Airlines Wins SimpliFlying 2017 Best in Customer Service Award for Excellence in Social Media

By Harry Rollason
Sep 7, 2017 11:15:00 AM
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Study Looks at Icelandair’s social customer engagement utilizing Conversocial – including inbound message volume, overall responsiveness, response times and brand sentiment on Twitter

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Icelandair and Conversocial Release Case Study, Highlighting Icelandair’s Exceptional Social Customer Service and Social Maturity Journey to Date

By Harry Rollason
Aug 30, 2017 9:00:00 AM
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Bornstein-HaCohen, Formerly VP of Corporate Development at LivePerson, Joins Social Customer Service Leader Conversocial to Lead Corporate Expansion

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Conversocial Names Ido Bornstein-HaCohen Chief Operating Officer (COO)

By Harry Rollason
May 17, 2017 11:00:00 AM
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NEW YORK and LONDON, Friday February 5th, 2016 —  First Utility, the UK’s largest independent energy provider, today announced that it has become the first UK company to introduce Facebook Messenger for Business to enhance its customer service offering. Facebook Messenger for Business joins Twitter, Live Chat, phone, email and First Utility’s own Artificial Intelligence virtual assistant - Ask First - as ways in which customers can get in touch. It’s the latest addition to the company’s existing suite of digital and more traditional channels as First Utility aims to to make it easier and more convenient for customers to make contact.

The service went live just before Christmas and has been positively received by customers.

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First Utility becomes first UK company to use Facebook Messenger in customer service

By Harry Rollason
Feb 5, 2016 4:00:00 AM
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Funding Round, New ‘Built-For-Service’ Innovation, Increase In Global Customer Base and Best in Class Partnerships Highlight Landmark 2015

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2015 A Landmark Year for Conversocial and Social Customer Service

By Harry Rollason
Jan 11, 2016 4:00:00 AM
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- Leading telecommunications company works with Conversocial
to engage and assist consumers in-the-moment -

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Sprint teams with Conversocial to become the first US telecommunications brand to introduce Messenger as part of their social care strategy

By Harry Rollason
Dec 18, 2015 9:00:00 AM
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