Get exclusive access to the newest channel in social customer service – Facebook Messenger. Through Conversocial’s partnership with Facebook you can provide in-the-moment, personal customer care via the social channel boasting over 700 million active users.
Social customer service teams are now able to track, collaborate and measure on the end-to-end management of resolving service issues. Report on the ROI of true resolution on social media, and the impact to your business and customers’ experience with more sophisticated metrics.
Advanced search functionality for Instagram now monitors indirect conversations about your brand so you can proactively serve your customers who are talking about you, not just to you. Monitor relevant geo-tags and hashtags to identify more opportunities to surprise and delight.
Enable customer service representatives to deliver helpful, consistent responses at scale while maintaining empathy. Unlike a traditional ‘canned response’ or auto-reply feature, Clipboard facilitates faster response times without losing the trust and personality that brands have built with their customers.
Meeting the new standard for social customer care also means upgrading how you engage your community. Conversocial’s latest mobile solution for community-powered customer service that connects your most passionate & knowledgeable experts to customer questions on Twitter.